The first room (161) allocated to us had a strong smell of damp, which made it extremely unpleasant. On closer inspection, we noticed mould growing on the blind, which is a health concern. Additionally, the bed sheets were dirty and stained, which is unacceptable for any guest accommodation. The bathroom was also in poor condition: the door was badly water damaged, and the skirting board behind the door showed similar damage. After raising these issues, we were moved to a second room (164). However, this room also had several problems. The blind was heavily stained, and we had to clean the bath before it could be used because there was a visible dirty water line around the tub. The toilet roll holder was broken and lying on the floor. Furthermore, the bathroom floor had numerous gaps in the grout, which looked unsightly and gave an impression of neglect. This experience was very disappointing and did not reflect the quality which you advertise, and we have come to expect from our previous stays. I hope you will address these concerns so that future guests, including ourselves, have a better experience.

My/Our stay was very comfortable and made effortless by the extra facilities available to Guests. The room was very spacious and clean, although the 'shower cubicle did leak water onto the bathroom floor and the door 'architrave was rotting where the water had leaked.

The staff were all amazing people who were polite and wanted to make my stay pleasurable. The facilities are clean and exciting. The rooms are all clean and well desiged

Really helpful on reception, and also used the gym which was OK,

Room was good . Christie and Ka

The room was nice just need to replace or clean the sofa bed as it been peed on a few time & smells

The staff were very helpful apart from checkin when we had to wait a good few minutes before someone appeared. Room was very clean & comfortable. Food ok but nothing more.

We had a lovely stay, fun in the pool, dinner was very nice in the Bar and the staff were all helpful and friendly. Breakfast was lovely also with plenty of choice for everyone. Will definitely stay again.

Check in was swift and the receptionist was very welcoming, however must admit we were very underwhelmed when we got to our room. It was spacious but very run down and clearly neglected. Broken lamps, broken blinds, dirty / scuffed walls. The cleanliness was pretty shocking too. Most of it we could have made our peace with however when we made the decision to have our paid breakfast delivered to our room the next morning and received mouldy milk and mouldy apples, and the staff shrugging it off like it wasnt a big deal / not even an apology, that topped it off for us. It’s a nice building with nice grounds and I don’t doubt it once had its day and used to be lovely, however it is now clearly very neglected and the staff don’t show much interest. It’s a real shame.

Bad 100%

Comfy room, good shower. Excellent dinner, friendly bar staff.

Room was tatty. Bathroom door needed replacing. Hot water took ages to come through. Double bed too small. Tv small & in wrong position.

The whole experience was excellent.

ace

The staff were helpful and friendly and they had a clear policy around allergens building confidence for those with dietary needs, but the hotel in places is looking quite tired especially bedrooms and the spa. Bar costs seemed high and it was a shame there was no access to quality decaf coffee.

room was clean and comfortable, large room

The hotel needs a bit of paint, the walls are very tired in the halllways. The room was nice, clean and and refurbished. The only downside was the pillows which were old, lumpy and thin. Staff were nice.

Room was clean

Our stay was generally pleasant, but there were a few issues that need addressing. First, the receptionist told my wife and me that we hadn’t requested adjoining/connecting rooms, despite this being clearly stated in our booking (as noted above). I understand that requests can’t always be guaranteed, but I find it frustrating when we’re given incorrect information, especially when it feels misleading. Of course, I accept this was a request, but I don’t like being lied to. We were staying during a particularly difficult time, as my mum had just passed, and we were trying to make the best of things. Unfortunately, we were assigned rooms next to the lift and were later informed that maintenance work would start at 8 AM on the day of check-out. While this wasn’t ideal, we accepted it because those were the only interconnecting rooms available, and we have young children who are early risers. On a more positive note, dinner at the hotel was a pleasant surprise, and we truly enjoyed the experience. However, I do want to address an uncomfortable incident we had while using the pool. A private gym member reprimanded my 5-year-old daughter for splashing water (we were very conscious to avoid the "lane swimmer") , even though we were within the designated family swim times and had paid for pool access. To make matters worse, another guest approached us afterward and mentioned that the member was known to be a "miserable complainer." The member later attempted to apologise after noti

Room was very comfortable but a few small items in floor had been missed in cleaning. A bit disappointed when trying to enter restaurant- stood waiting while 5 members of staff passed us without eye contact or comment.. almost left at that point. Pool good size but everything a little dated. Fairly priced for these considerations