Clean rooms. Great breakfast.

Insgesamt gutes Hotel. Lage direkt am Rhein. Saubere Zimmer und nettes Personal. Stellplätze in der Tiefgarage sind etwas eng.

Alles ein wenig altbacken aber für eine Nacht ok

ohne Frühstück gebucht

What a delightful hotel. Great location, comfortable and lovely room. Just great.

The place to be in Bonn. Very nice hotel with view on the river side. Ideally located and with a beautiful interior design.

Rhein nehri kenarında rahat ve manzarası güzel bir hotel

Lovely place to stay……………

Rent rum, trevliga personaler, tyckte rummet kostade lite för mycket för att vara på bottenvåning och utsikt gården

Das Zimmer und der Service waren wie immer sehr gut!

This is my go-to place in Bonn. Well situated and generally just a great place to stay.

Zimmer sauber gewesen, Bette warengemütlich und das Personal ist freundlich, das ist alles was ich brauche.

Sehr schönes historisches Hotel mit wundervollem Rheinblick, zentral gelegen. Sehr freundliches Personal. Sehr gutes Frühstücksbuffet. Hotel empfehlenswert für Bonn-Aufenthalt.

Personal

Pros: Location; Cons: value for money (for some rooms)

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Rent og fint rom

Das Hotel selber ist fantastisch. Leider wurde uns trotz die VIP Leistung „Parkplatz kostenlos inklusive“ der Parkplatz berechnet.

Excellent stay! Would recommend

I received a strange email with option to upgrade my deluxe room to a junior suite. I just had to tell them how much I would pay for the 20 Euro upgrade. They never told me if I got the upgrade. When I checked in, I had to ask about the upgrade. No, the junior suite was sold out. When I checked out, they charged me for the upgrade that I never received. Room was really nice with a beautiful river view. Food was excellent. Elevator was tricky.