Good hotel, staff were friendly but seemed like they were not quite expecting our arrival. As it turns out, though we booked ahead we were given the a suite not suited for us, buried in the ground at the back of the building with the sidewalk looking in from above. Very innerving being in Quebec City and having to keep the curtains closed permanently. When we enquired in the morning about changing room for our second night, we were shrugged off and asked to bring it up later in the day again if anything could be done. Poor planning on their part, and a real letdown by the hotel for our vacation.