Pool repair

El buffet de desayuno deja mucho que desear. Poca variedad y mala presentación. Lo demás bien.

El buffet de desayuno, deja mucho que desear. Poca variedad y mala presentación. Lo demás bien.

The hotel did not communicate on the site that the pool would be under construction during our visit. The parking lot had trash and looked like a dump site. The AC started leaking down into the room. The hotel staff questioned our stay when my wristband fell off but would let anyone else come in to visit the hotel beach. The noise was really loud at night when they had events so it was hard to sleep.

The beds were very firm. The buffet options were very limited each day. Overall, not a bad place, but not the best place.

I am a believer that the hotel should inform its patrons that before they book, they make them aware that 3/4 of the pool is closed.

It was a very clean resort with friendly staff. Great beach area, very comfortable. Loved the entertainment as well.

As much as it saddens me, my friends and I did not have a great experience at the Reef Coco Beach. Previously staying in Cozumel 2 years prior, my friends and I were over the moon to travel to Playa and experience all there is to offer. Off the bat, staff were very unfriendly, greeting guests around us but simply turning a blind eye to my group of 5 and waving us to the front desk to check in. We had 2 rooms reserved but once we got to them, one was completely flooded with water actually flowing, not dripping, from the AC. It took 3 calls to finally get half of our group moved. Disappointing, but we could look past it. After that, we decided to explore the property. I asked the front desk questions on where to locate certain amenities within the resort, only to be responded to very bitterly as if the staff were annoyed. there are many “staff” that walk around, trying to sell you excursions, kinda annoying. During our 7 day stay, we dealt with the smell of mildew and bugs in our room, mediocre food, passive aggressive wait staff at the restaurants and bars- the bar staff being the absolute most unfriendly. Don’t get me wrong, there were some fabulous staff members that we were made sure to take note of their names: Abi, Allen, Angel, Francisco, Brenda, and Orozco from the Japanese restaurant. I’m unable to type much more in this review, but would’ve loved to offer more insight. I’d recommend staying in Cozumel- absolutely beautiful with the most kind people you’ll ever meet.

Beach is clean, friendly staff and close to some tourist spot.

Very nice clean, right on the beach. Friendly staff. Good food choice throughout day on all inclusive. Drinks unlimited. The beach beds are so nice with whirpool/jacuzzi.

Alles super - gehe sofort wieder ❤️

All the staff . Specially the pool Bar and the Buffet servers. Amazing service!

Parfait pour les courts séjours. Les chambres sont vieilles et très humide. Des fuites d’eau. Pas d’eau chaude. Pour 2 jours c’est supportable lorsque vous êtes seul. Je ne serais pas resté avec les enfants. La nourriture est bonne. Le personnel aussi. L’emplacement est super aussi.

The pool was on reparations and there was no notifications of it till we arrived to the hotel. This was one of the main attractions of the hotel we considered when booking. That’s a really bad experience for me and my family. Expedia never told us or keep us posted of any of this updates or offered a other option.

The food was terrible we left the resort everyday to eat breakfast lunch and dinner , all the food was cold and just had a very bad taste. The pool was under under construction with that being one of the main reason we picked this place was the all inclusive but we did not eat the food the drink did not even get to a busy . And the pool looks amazing online but it would have been nice to know it was under construction

The food was bad

I enjoyed the ambience of the hotel... no free shuttle to airport....or if you did paid for an airport ride it would just be one time for that day. I ended up going ADO which is like a Greyhound Service...taxi's are outrageous in price But if you have any more specials for this same area let me know..that includes flight also.

demasiado ruido ya que estaban renovando la alberca aparte solo servia la mitad , poca comida en el bufet

My staying was not so good because they were in renovations. The kid pool was closed. My room was supposed to be the superior room but it didn’t seem as described. Also, they didn’t have room service.

Horrible