Bijzonder vriendelijk personeel. Prachtig historisch gebouw. Fijne Valet service

We stayed at this hotel for two nights and had a very disappointing experience. The staff was extremely unprofessional, and the room felt dirty and dusty throughout our stay. It was unpleasant even to take off our shoes and walk around the room in slippers. We also noticed bugs running around the room. Everything felt old, poorly maintained, and unclean. The hotel markets itself as a five-star property, but in our opinion it doesn’t come close to that standard. Our stay was very uncomfortable and left a very negative impression overall. Usually we do not write negative reviews but this time it was impossible not do it. Never recommend to anyone.

The room was spotless and with a king bed, we found the room some what small. The breakfast was good and the staff friendly and helpful. The location is in the city center and we enjoyed strolling the streets of Lille. I would highly recommend this hotel in Lille.

Beautiful and unique property. Wonderful staff and comfortable beds.

2 e séjour : le lieu, historique, est sublime et le personnel toujours aussi agréable. On recommande +++++ Isabelle

Top maar te weinig aanvoer tijdens het ontbijt.

Une vraie bulle de bonheur pour passer un moment hors du temps. Bravo

Tres bon accueil Spa tres agréable malgré leau un peu froide Tres content du sejour

The pool and the Spa treatment were great. It was a new experience having the sauna in a private room away from the Spa area. I had a really enjoyable stay. Staff and the restaurant food was pleasant. I really enjoyed the cognac collection at the bar. Loved the artwork on the premises. I highly recommend it for anyone who likes somewhere quiet to getaway for a few days.

Personnel très attentionné

Personnel très accueillant. Tout le monde est au petit soin pour que l'on passe un agréable séjour. Hôtel et chambres impeccables !

Nice room but a bit awkward in the old part of the building. Lovely decor hotel and ambience. Would have liked breakfast included for the price.

Beautiful hotel and great staff. The food was excellent and the architecture and atmosphere of the building was amazing- a true historic building.

Everything was of a very high standard

Exceptionnel

Chambres aux équipements vieillissants, Manque de lumière. La partie piscine et spa n'est clairement pas à la hauteur des attentes d'un 5 étoiles. La piscine est glacée, bruyante. Le sauna n'est accessible qu'en allant au bar en peignoir pour demander de l'allumer 20 minu te s avant ?

Difficult to find as a few roads were blocked, once there all good. Reception was prompt and efficient, car was valet parked, escorted to room and room itself was excellent. In the old building, lots of history. Had a coffe in the atrium bar excellent.

Wonderful experience all around!

Super

This is by far the best hotel I’ve ever stayed in Europe! When they say five stars, they mean it!!! As soon as we walked into the hotel, we were warmly greeted. The staff is exemplary and immediately makes you feel like a valued guest! The gentleman checking us walked us to our room, turned on the lights, and showed us some of the amenities on our way to our room. The room is so comfortable and beautiful! Even the room coffee and filtered water are wonderful details that exceed any other hotel! The architecture is a masterpiece as they retro fit this luxury hotel into an existing building. The art in the hallways, the centered lounge, and spa are so classy and chic! I’m thankful that I got to rest here after three tiring days of exploring Christmas Markets in Belgium and Germany. This hotel sets the gold standard!