El personal muy atento, la habitación limpia y cómoda, los servicios en general muy bien

A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service

The hotel left a wonderful impression! Cozy rooms, cleanliness, and a convenient location—everything was top-notch. The warm and welcoming atmosphere made me feel right at home. The staff deserves special praise: friendly, attentive, and always ready to help. And to top it off, the weather was perfect, making the whole stay truly ideal!

Air conditioning was horrible I was sweating all night even after having it on high, it was warm air. rooms have a humid/moldy smell. I was showering and there was small insects crawling on the shampoo bottle and on the walls. Save your money!

This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.

No tienen servicio de bebidas en camastros, área de Playa y albercas.

Esta rica la comida Son muy amables

Está bastante bien por el precio cálidad del hotel. El personal es muy amable

Excelente para dormir. Descansa muy bien.

The amenities, food and beach are excellent

No es lo que prometen en fotos. La habitación le falta mantenimiento, lavabo quebrado, cortina de baño rota, espejo quebrado, sábanas que parecían viejas , más que ver con las fotos, solo una opción de restaurante cuando se decía tener al menos dos. Poca variedad de comida, la persona que nos recibió en recepción muy grosero y despota , me dijeron que frito frigobar estaba surtido y no tenia mas que agua. En general le falta mucho mantenimiento al hotel, en la alberca calaba el piso en los pies y muy poca variedad . Poco recomendable

La propiedad está demasiado cansada

En primer lugar ya no existe este hotel , nos mandaron al hotel 2 playas que está a lado y está muy viejo

Todo muy bien fuí en los primeros de junio, me quedé 4 noches me gustó el lugar, la vista muy bonita, tranquilo, alimentos variados y el personal amable. Volvería a ir indudablemente

Totalmente desagradable, no es lo que se ve en las fotos, el hotel es súper viejo tiene las paredes rajadas, las puertas rotas, las piscinas con moho , cuando entré a mi habitación salieron 3 cucarachas grandes y lo peor apestaba a orine y cuando mi hija se quiso hechar a descansar la cama apestaba a pis, cuando bajamos a recepción a conversar con la supuesta gerenta se puso toda grosera y daba a entender que nosotros estábamos mintiendiendo, por evitar pasar un mal rato con nuestros hijos ya no le dijimos nada más, y aceptamos la otra habitación pero no recomendaría a nadie si pudiera ponerle menos 1 estrella lo haría, una decepción total 👎

Hubo desde el principio muchos problemas por las habitaciones en muy mal estado…

El servicio bien, pero el hotel no me encantó

Muy buen servicio

This is an older but nice property with a nice beach. The room is a little outdated, but serves its purpose. The staff was friendly. The food is very authentic and offers something for everyone. You will need to drink fast or drink more to get the most out of the alcohol but the bartenders are nice. I would definitely stay again for the property, price and beach.

It’s a good resort lots of all inclusive options