การให้คะแนนและบทวิจารณ์โดยรวม Pestana Grand Premium Ocean Resort

The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.

Very pleasant stay.

Nothing's unique about this property! Food is good but the selection is poor.

Ein riesen Hotelkomplex, wie es heutzutage viele gibt in Madeira. Vorwiegend in Funchal und Umgebung. Die Zimmereinrichtung in diesem Hotel ist grosszügig. Leider kann man das vom Restaurant nicht behaupten. Die Bestuhlung ist sehr eng was sich bei einer hohen Belegung des Hotels ziemlich negativ auswirkt. Das Personal ist korrekt. Aber mehr nicht.

paisagem inesquecivel, localização fabulosa.

C'est la 3e fois que je m'y rends et je suis toujours aussi satisfait de l'accueil, de la qualité culinaire, et des longues ballades au calme à proximité !

Jätte bra Hotel med fint poolområde

Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.

Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.

Very good hotel

Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!

No good roomservice, no good restaurant

The view from the balcony and from the pool/dinning section.

Comfortable stay and good facilities

Outside areas are lovely - the building could do with some work.

Very comfortable and clean. Lovely seawater pool.

RAS

Two times at the same place in July, 2 years in a row. A fantastic experience each time, and that’s a performance. Very stable and experienced crew, nice people who care. Nice rooms, and you should definitely give a try to the front facing suites if you can. The views and the calm are amazing. The outside amenities are to us perfect : very calm and relaxing, great garden with tons of flowers, and with amazing views of the ocean and Cabo Girao. Cabo Girao is a spectacle each morning, evening and even throughout the day. And you can eat of swim with this in front of you. Eating options are OK, good buffet and several restaurants in the place. And the general location if quite perfect, with access to a great neighborhood, calm and secure. One of our best hotel experiences in years.

Excelente

Das Hotel an sich liegt ruhig, jedoch ist die Schallisolierung in dem Hotel sehr schlecht. Ich konnte jeden Schritt der Gäste über meinem Zimmer hören, wie auch auf dem Flur vor dem Zimmer. Die Buffets, sowohl Frühstück alsauch Dinner waren in ihrer Qualität überschaubar. Bspw. gibt es Saft aus Instandpulver, das Rührei war ebenfalls aus Pulver hergestellt.Es gab keine allzu große Abwechslung. Das Fleisch war so zäh, dass es fast ungenießbar war. Beim Dinner dauerte es sehr lange, bis die Getränkebestellung aufgenommen wurde, ich war mehrfach mit der Vorspeise schon fast fertig. Der Mitarbeiter dem ich dies freundlich mitteilte, wurde unverschämt. Einem Hotel mit diesem Anspruch (5 Sterne) kann eine solche schlechte Leistung nicht erbringen und verdient auch keine 5 Sterne.