Spacious and comfortable- staff excellent

Good location for our visit to the O2 arena. 10 min walk to catch the uber boat from the Canary Wharf Pier to O2 arena (15 min boat ride with bar onboard!) and 1 stop on the Jubilee line from North Greenwich (outside O2 arena entrance/exit) to get back to Canary Wharf station (10 min walk back to hotel). Plenty of bars/restaurants on the doorstep of the hotel as well as activities on the water. Saba west India quay car park 150 metres from hotel entrance (£24 for 24 hour parking, booked online when outside entrance and got to use the discount code eligible on the day from their website/app to reduce price) Was there to celebrate 40th birthdays, and the hotel were kind enough to decorate the room and leave us some Prosecco and other bits, greatly appreciated! Nice touch. All the above was great but the stay was made special by Charlie who went above and beyond to ensure we were checked in promptly and nothing we asked for was an issue for him, ensured we were happy with our quayside water view. Great asset for the hotel to have someone like him representing them. Would definitely stay here again if visiting the 02 arena, especially now that I have it all figured out.

Great hotel for an quick trip

It’s a convenient place for me to stay.

Great breakfast and friendly staff

Run down, tired hotel with miserable and non hospitable staff.

El personal

Very good service, great staff. Great location

The whole hotel was spotless and the facilities were all good. It was very enjoyable and the staff were second to none. Very professional . Will be booking again

Camera, personale, pulizia

Not 5 stars at all.

Rent och rymligt rum, bra frukost och restaurang.

Staff were very pleasant.:room was clean although the view could have been better ..I would prefer to stay on a higher floor next time

Front desk staff were friendly and polite. Room was clean and the bed was super comfy. A variety of options for breakfast...the food was delicious.

Staff were very good

Staff on reception and in restaurant were friendly and professional. Good breakfast.

Only 5 star hotel I have ever been not providing ironing service...with management preventing the willing cleaning service of the hotel to do it. Not inclined to solve problems or give guests good experince. Hospitality is definitely not their job.

They made the room available to us 5 hours before check-in which was much appreciated. Everyone with whom we interacted was kind and generous ( from the bellman to the lounge staff and front desk staff and concierge) which was a lovely way to start our trip to the UK.

Everything was very good . Our only issue was the cooked food was lukewarm at breakfast and the wait for cooked food was too long . Other than that we were very happy with our stay

Skuffende værelse Vi blev desværre skuffede over vores ophold. Værelset var helt lukket af uden nogen form for udsigt, og jeg følte mig nærmest placeret i et indelukket rum. Det så slet ikke sådan ud på billederne, hvor man ikke kunne se detaljer, der viste, at man kunne ende med et værelse uden udsyn. Det føles meget misvisende. Da vi kontaktede receptionen, fik vi at vide, at familieværelserne kun går op til 4. etage, og at der derfor ikke findes familieværelser i den høje bygning. På billederne fremstår det ellers, som om værelserne ligger i den høje hovedbygning med flot udsigt. I virkeligheden ligger familieværelserne bagved bygningen og har slet ikke noget med den høje bygning at gøre. Det stemmer ikke overens med den måde, hotellet præsenterer sig online. Der ligger også et stort shoppingcenter cirka 15 minutter fra hotellet, hvilket er et plus, men samlet set levede opholdet ikke op til vores forventninger