We’ve stayed at this property before and have had no issues- which is why we booked again. We request Sonesta properties. This stay was beyond disappointing. Checking in was fine, however, our room had several non-working lights, half of them actually, the phone didn’t work and there were several dark hairs(my husband and I are blondes, my daughter has red hair) left on the floor and in towels. We arrived late, had errands and a very late dinner reservations- THEN we discovered these issues, so they didn’t have the ability to solve the issues at 10:30pm. To top the stay off, our family was getting ready to leave and at 10:30am(with an 11am checkout), the cleaning person let themselves in without knocking WHILE my 14 year old daughter was changing. Thankfully we had secured the crossbar so they could enter, but this was entirely inappropriate. They could have walked right in on my minor daughter and it was completely unacceptable. I brought this up to the desk clerk at checkout and they smirked, and said “sorry ma’am”. That was it. There was not even a mention of talking to the cleaning crew, which was absolutely warranted. I’m so disappointed. As a repeat booker of this property- never again.