I liked the big room,and 19th floor was very quiet.Friendly staff who always assist you.Great breakfast and dinner.Iron station is available at 9 and 15th floors. iNo 1. I disliked the fact that the TV channels are controlled at T V room, No 2. the aircon is controlled at 1 place nd if switched on it will be on for the whole hotel,i was disappointed. bcz i could not have the aircon in my room.. No 3 There are no microwaves to warm food in the floors,you must take a lift from 19 th floor to go and warm your food at the ground floor in the coffee shop,i suggest they shoud have the microwaves in the ironing stations which are situated at 6th and 15 th floors

Very peaceful. Friendly staff.

Safe

Firstly staff does not take initiative in assisting guests with luggage Building is old and hold a rich history but not maintained or renovated enough to keep the standards of today not luxurious just plain boring hotel with couches that are torn and old The breakfast is not really great not appetising not enough option and very plain.

I love staying in old well-kept hotels. The Royal Hotel is a perfect example. I stayed on a high floor facing the harbor. Always something going on out there from a tiny lone sailboat to a whole sailboat race to a tugboat on mysterious course in the wee hours.

Relaxing and spacious.

Very good location

For walking around during the day, this might be the best location in Durban. At night, not so much, and there are dodgy parts on the way to the Golden Mile. However the room was great, the breakfast sensational, and the staff could not be kinder and more helpful.

Beautiful architecturally, however, the rooms do not have air-conditioning or openable windows. Bed was comfortable and linen clean. check in was quick and easy, however, parking is an additional cost and separate to the establishment, so plan for a 5min - 10min to get to your car.

Great breakfast and rooms are kept clean

It is always so convenient to stay at the Royal

The staff was incredible. The breakfast and dinner buffets were very good with lots of options. Biggest issue is that even though it is a non-smoking hotel there is cigarette, cigar, and pot smells coming from the rooms vents even though the circulation is off. I even switched rooms because of the smell into my room, but it really didn't matter even though it was on a different floor from my original room. Thankfully my second room had a window that could open and I was able to keep the room aired out, but it still smelled of smoke. In other hotels the people who smoke in rooms are fined and removed from the hotel. Also, having the exhaust fans pulling air out of the rooms would keep it from circulating through the vent system because my vents were definitely not on. Even bought a fan at Clicks to help cool the room down for comfortable sleeping.

This is a hotel in the heart of downtown, with a fine staff and sizable, comfortable rooms (perhaps a bit dated). The breakfast has quite a good variety of dishes. The room has a mini-fridge, which is a valuable amenity. This hotel offers excellent value for money. The one big fault of the place lies in the internet. It was usually not reachable in my room, and even when I went to the lobby for a good connection, Windows refused to connect to it because their system uses a long-outdated security protocol. (Android did work, but only in the lobby.) If you're staying downtown, you're probably in Durban for business, not tourism, and an up-to-date functional internet with a decent signal is absolutely essential.

Hood

Above and beyond great experience , staff is fantastic.

Clean rooms and wide selection for breakfast items

Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.

I don't understand why it's a 3 star cause everything is 5star and the staff is amazing

We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.

My family and I had a wonderful time at the Royal. Reception was great; capacious rooms; ample parking; nice breakfast. Overall stay was excellent.