การให้คะแนนและบทวิจารณ์โดยรวม Travelodge by Wyndham Williamsburg Colonial Area

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I was horribly upset with our experience here. It looked nothing like the photos. The pool was completely inoperable (it actually had a plant growing in the middle of it), which was immediately frustrating because my kids specifically asked to stay at a place that had a pool. The system was down and therefore the WiFi wasn’t operating until the next morning when I was checking out. The cleaniness was almost laughable. The stairs smelled horribly. We weren’t comfortable using the microwave or the refrigerator. The air vents were all covered in dust. The remote to the tv was broken. On top of everything else we were approached by a man in the parking lot that made my kids and I so uncomfortable that I waited to get any belongings out of my vehicle. The receptionist seemed like she was trying to be helpful when we went to check in but gave zero information about where the room was, parking, WiFi, anything at all really. If it hadn’t already been 930 at night after a soccer tournament and had kids that just needed to sleep I would have left as soon as we parked/finally found the room and had the initial handful of issues. As an adult in customer service management, I try my best to be forgiving & understanding because things happen sometimes that aren’t easy to manage or control. However, this was a terrible experience, to say I would never return, with or without my children is an understatement.

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It was good for a 1 nights stay

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Great

Check in was quick and easy

I like that the beds an pillows were confortable. The room was wide. I dislike that the coffee machine didn't work.

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:)

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Convenient and housekeeping is nice