It was average but the food was good

Great location

Das Hotel ist schön, die Lage ist super und die Zimmer sind sauber. Nur das Essen ist sehr durchwachsen.

Das Personal ist unglaublich gut

Außergewöhnlich gutes, qualitativ hochwertiges Essen, sowohl zum Frühstück als auch zum Abendessen, mit gleichzeitigem, atemberaubendem Blick auf den wilden Nordatlantik. Personal sehr freundlich, hilfsbereit und herzlich. Schöne Anlage in grandioser Lage. Top Preisleistungsverhältnis. Sehr empfehlenswert.

Good parts; check in and breakfast Poor parts; The room - the room we were given was in an annexe away from the main building. The room was large and clean but neglected. The furnishings were stained, the windows dirty. The room is devoid of colour and has some sort of textured wall paint circa 1979. The bathroom suffered from the same issues and the tiles tolesand fitments are also old and somewhat worn. The balcony looks on to an air conditioning unit but you can at least see the actual hotel to see what you're missing. The whole annexe overlooks a busy road, is noisy at night and needs all of it needs refurbishment. The rooms in question are 339 - 342 approximately. Another note, the pools looked nice (weather not good enough to use them) but there are definitely not enough sunbeds if the hotel is at capacity - be prepared for 6am towel wars. Didn't use the hotel bars. texruee

Easy location to get around from .

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La estancia en el hotel bastante normal pero si vas en coche particular es horrible tienes que gastarte 30 euros diarios en Parking privado y aun así dejarlo bastante lejos del hotel

Pas de parking et impossible de se garer dans les rues à côté de l hôtel , c'est très dommage que l'hôtel permette à des clients de mettre leur serviette sur un transat de la piscine, et ce dès l'ouverture , pour le réserver toute la journée alors qu'ils ne sont pas là.

The property was well situated for what I wanted. Room was great with a magnificent view. Meals were okay. Overall my stay was great.

Beautiful hotel with fantastic views. We had the all-inclusive and food was also delicious Staff were very attentive.

Hotel schon sehr heruntergekommen und alt, Renovationsbedürftig. Am Buffet waren immer Gläser leer, irgendwann gab es nur noch Plastik, was nicht für ein 4Stern spricht.

Amazing ocean view ❤️

位置太好了，下楼就是无敌海景。只是硬件条件略差。

Dubbelrum på 18 m2 Jätte trångt. Gammla möbler- uppdaterade. Rymligare rum svindyra,typ 850 sek extra /natten, Maten -ganska stor variation ,men smaklöst. Kötet hårt för det mesta.Betalade 35000,-för 2 veckor. Kommer aldrig mer välja detta hotel, trots det fina läget och dem fina bilderna. Ted Kaliszczak

Nagyon jó az elhelyezkedése. Finom ételek. Gyönyörű kilátás.

The majority of staff were really helpful and kind and added to my solo visit. Despite mynoriginal booking needsbbeing clear and speaking in advance with the hotels reservations i was given a room on the 8th floor with mainly a street view on arrival. It was late so i took it. The next i day moved to suit my needs and disabilities. The room was comfortable, but i had to get my AC fixed. Despite being all inclusive it did not include tea/coffee etc in the room and i had to pay extra for this. The pool area is very nice and kept well. The pool bar is welcoming. However the all inclusive food offering is not good. It's all chicken nuggets, chips and burgers. A side salad is the only healthy option. There are different menus for different classes of guests. The food in the buffet was decent, but again the healthy options for lunch and dinner were from the grill and salad. A lot of food was deep fried or in rich sauces. So hard for us on a healthy eating regime. Breakfast dud provide a reasonable selection of healthy food. The location was excellent along the seafront. These was music/entertainment most evenings in the bar area. The hotel doesn't provide a transfer service. A taxi from/to the South Airport is €140 each way.

Enjoyed my time here! The staff were kind, informative and helpful throughout my stay.

Great hotel right in the centre of Puerto de la Cruz, my room had a sea view & balcony overlooking the lido which was nice. I lost my mobile in a taxi and the reception staff (who are very friendly!) phoned the local taxi company and got it back for me which I wouldn't have been able to do on my own as the taxi company only speaks Spanish so I am very grateful for this. Would recommend this hotel.