Excelente. Recomendo

Quarto aconchegante, confortável com limpeza diária, excelente café da manhã e comida muito boa!!!

Good staff

Long overdue renovation badly needed. Especially the carpeting is very old, dirty and smelly. My hint for anyone wanting some fresh air, keep the window open throughout the night, you might not wake up with quite so severe headache in the morning.

Great location. Friendky and helpful staff. Very clean. Bed was comfortable with very nuce linen and towels. Included breakfast was also very good. Parking is provided free and there are many parking spots nearby. We'll be staying here again upon our return to Faial

everyone was friendly and extremely helpful.

Bem localizado, junto a Porto Pim e ao centro da Horta. Oferece um bom pequeno almoço, serviço de parking incluido e uma boa vista para o Pico se tiver a sorte de ficar num dos quartos virados para a frente. O staff é bastante simpático. Penso que o hotel precisa de remodelação para se modernizar - alcatifa e quartos com madeira escura já não se usam, apesar de os quartos serem confortáveis. Mas acaba por ter um ar já datado, e que não combina já com a recepção, restaurante e bar. Outro ponto é o horário do ginásio, que não se percebe abrir só às 10h da manhã.

Great service, nice breakfast and a quiet location. Overall highly recommend!

Schon etwas älter aber total ok, nettes Personal, freundlich und hilfsbereit. Tip Top

Hotel tres agreable et bien placé. Garage gratuit pour la voiture, très pratique. Jacuzzi très joli, mais mais pas de serviettes a disposition. Nous n'avons pas teste le restaurant. Les chambres sont tres agreables et bien équipées..un très trés grand lit trés confortable.

I Will be back at this to hôtel Good service

Hotel two nights stay was pre-paid and forced to pay again at check-out. Getting refund for second payment is a pure mess.

The staff was friendly and helpful

Hotel do Canal is our favorite hotel in Faial. The staff are warm and friendly. The accommodations are nice and spacious. It is pretty handicap accessible and offers onsite gym, tours, multi-lingual staff, and delightful restaurant! We had dinner to which no detail had been overlooked and a great wine list was available. We also always enjoy a delightful breakfast with local offerings and general European cuisine. We already look forward to our return!

Comfortable room. Wish we had a double bed instead of two twin beds. Being off season, wished we were offered an upgrade. Sofa in room quite out dated and not suitable for sitting. Spa area is awkward…a pool in the centre of a room with no working jets. None of the saunas were open. Nice public seating areas with spectacular view of Pico! Pool table and small library offered great place to wait out the rain and have a little relaxing time. Surprised to be billed for drinking the water left in the room! Desk staff were polite and extremely helpful. A good stay.

Lidt slidt hotel, men servicen var fin.

The location was perfect, within walking distance to many attractions, shopping and restaurants. The hotel was clean, but could use some updating. Staff was very friendly and helpful.

Book another hotel. Customer service stinks.

This is a mediocre hotel, maybe the best in Faial, but mediocre. We would have been happier for the 3 days here if we could have gotten our room cleaned and some fresh towels.

Alles in allem ein guter Aufenthalt.es war sauber und ordentlich, das Hotel ist halt noch etwas 90er vom Stil/Einrichtung und könnte mal ein Update gebrauchen.