การให้คะแนนและบทวิจารณ์โดยรวม The Clermont London, Charing Cross

I came to London with my husband to do the London Marathon. We stayed for a total of 5 nights (through 3 separate bookings). The first 3 nights we booked for twin bed room and last 2 nights we paid for king bed room. Main good thing about the hotel is the location was very convenient for the marathon. I could walk back to hotel after the finish line and the hotel is right next to Charing Cross station which is where the train goes to Blackeath (start line). I have a few unpleasant experiences with the hotel itself: 1) service/ staff attitude - as I booked different room types, I ask them to switch me to king bed room on my 4th night. The staff said I have to stay in the twin room for 5 nights .. I refused, as I paid more to stay in the king bed room .. the staff who helped me checked in then said ok and asked us to pack our bags on 4th day so they can help us switch. On the 4th day we packed our bags as instructed and went to lobby, the staff said room will be ready around 3pm.. when we went back at 3pm, they said we are going back to the same room! We kept complaining and finally they gave us a king bed room… but why do I need to even fight for it?? I paid for it and I am entitled to the room I paid for! The rooms were very noisy… first 3 nights were full of loud drunken people on the street, 4-5 nights were garbage trucks, dumpsters noises fro 4am. On the day we checked out, the cleaning lady opened the door without knocking… Not Good

Loved staying at The Clermont. Would definitely like to stay here again on our next visit to London.

Was not happy, came back to the hotel at 11:30pm, the doors were locked, with a note to ring the bell for night service. We rang the bell stood there for sometime, and nonone came, except another hotel customer who used a side door to come outside, we went in, the night staff was sitting at the desk and didnt get up when we had rang the bell. He questioned us about our door cards and told us we should of used them. The outer doors were locked and the scan pad for the door cards were inside, on the 2nd set of doors. They should of atleast gotten up after the 3 or 4th ring to see whats going on.

Excelente ubicación, atención,

perfect location!

This was a wonderful hotel. The service was great and the location could not me beat.

Treats made the stay

Excellent location and walking distance to most central areas. Great breakfast and really helpful and attentive staff. Room was exceptionally comfortable and included complimentary snacks and drinks. Would definitely recommend and will certainly stay here again.

Alles top, Frühstück etwas mau, aber Minibar inklusive und täglich neu befüllt. Super Lage für London

All the room bar was complimentary that was nice

Great location to see the sites and shows in London. The hotel is connected to the Charing Cross tube stop so it’s incredibly convenient.

We were truly surprised on how friendly and nice everyone was. The rooms were perfect

Wonderful hotel, comfortable. The staff is outstanding.

Right next Charing Cross train station in the heart of the theatre district. Knowledgeable, friendly staff. This is our second stay at this hotel and will definitely be back!

Very nice property

The property is in the heart of London!

It was a great place to stay in London. We really enjoyed our time there.

Was shocked when we saw how close the hotel is to Charing Cross Station but you would never know you are located so close to a major transport hub. Inside the hotel has a lovely, old world grandeur to it that you would never suspect from the outside. Staff members all seem to genuinely want to help you. The dining and breakfast experiences were excellent. Would definitely stay again.

No sound proofing. Dated room. Asked for a room change with no response.

Great location, close to major attractions.