Tudo Incrível Estabelecimento, funcionários, localização, limpeza Perfeito!!

La habitación en la que nos alojaron necesita ser actualizada. El ruido que llega de la calle por la noche hace que resulte difícil conciliar el sueño, el aire acondicionado no responde al termostato con lo que o te congelas o te achicharras y la luz roja de la alarma contraincendios deslumbra hasta con los ojos cerrados.

Clean room and helpful staff.

Location to everything is great, that’s a 5 star. Found ants in appartment crawling all over bathroom. Mold visible in showers, Choose this place because of good reviews and breakfast, there was no breakfast included and in the descriptions on Expedia says full breakfast service.

great place to stay, well locatex

Muy buena ubicación, trato del personal y servicios. Una buena opción para hospedarse

Excelente ubicación, habitaciones limpias, equipadas con todo lo necesario incluyendo muy buen AC para combatir el calor del verano, personal amable, precio aceptable. Las habitaciones y los baños necesitan una actualización urgente. Y es necesario cambiar las ventanas para mejorar la insonorización ya que hay un nightclub debajo y hay mucho ruido hasta altas horas de la mañana.

Very good location, next to the Recoletos metro stop, and the Archeological museum. One thing they need to fix: if you get a. room with two single beds, the shared headboard has reading lamps mounted in the center of each bed with sharp corners ready to split your scalp when you sit up. It also makes it impossible to sit up in bed since there is a sharp, square, light fixture in the middle of your back.

Muy buena ubicación. Quizás le falte algo de renovación

Excelente ubicación, buen precio, ambientes limpios, buena atención.

Hotel muy bien ubicado, tiendas y restaurantes cerca, personal muy amable

DO NOT STAY HERE! Upon arrival, we found our room and the walls to be dirty, with a strong, unpleasant odor, and it did not match the photos or description on their website. Because of these unacceptable conditions, we did not stay in the room or complete our check-in. Although the staff offered to move us to another room, we declined because we had already lost confidence in the property's accommodations. Additionally, our experience with the front desk staff was discourteous and unhelpful. They did not believe us when we said the room was dirty with a bad odor. They sent an employee to check the room, only to come back to disagree and tell us the room was totally fine, which was false. The staff was rude, and they are refusing to refund us even though we did not stay here. Basically, the hotel has stolen our money and refuses to refund it.

Upåklagelig beliggenhet og helt greit hotel. Hotellet er ikke noe fancy, men helt ok og beliggenheten kunne ikke vært bedre.

The property is ok, however I only got two small beds not a double bed… it felt that I got the economy room not the double room I paid for. The location is perfect however it is nosy. Not sure if the neighborhood or the hotel itself. I just kept hearing noisesz It could be nice to have blackout curtains for better resting.

Ideal location, right in the center of Salamanca, where fashion shops, jewelry, stores and restaurants are concentrated. Exceptionally large bedroom, with mini kitchen. Nearby PARKING with HOTEL discount. Within 20 minutes walk of most of MADRID landmarks I have been staying there for over 10 years, every time I cross the ocean to Europe, and would not consider staying anywhere else. For the record, my job took me all over the world for 45 years, and I am a 7 million miler on American airlines

The place is very good located . Rooms are clean

Le faltaba mucha limpieza Los elevadores terribles

The place was not too bad, but certainly not as it looked on the website. The lobby looks fine, but as soon as you go up and out of the elevator, it looks pretty ugly and in need of maintenance. The walls in the hallways and the room are dirty and scratched. The room is smaller that it looked. The bathroom door has water damage as well as the shower ceiling. There is at least one night club close by and it was pretty noisy at night.

Bom tamanho de quarto. Localização boa.

Serrano es de mis zonas favoritas en Madrid, así que quedarme aquí lo hace mucho más fácil. Lo unico es que mi habitacion tenia un olor parecido a cigarro, pero era algo más bien del hotel, se ofrecieron a poner la máquina de ozono para solventarlo, pero por lo demás todo excelente.