Excellent

Beautiful building close to everything. So peaceful

Excellent stay. Could not fault anything. Staff and service was excellent. Room was fantastic. Breakfast buffet… stellar.

Nice family run hotel in a good location

The air conditioning of the property was not functional to the appropriate mark. In spite of setting it up to 16-18 C multiple times it stayed at 23-24C. Did not expect this from a boutique hotel

Location, staff could not be better.

A beautiful boutique hotel just far enough from the noise of the main square but close enough to be there in minutes. The room was spacious and comfortable. The breakfast buffet was held in a cave and was plentiful and delicious. We will definitely stay there again.

ブリュージュの観光に便利な立地です。大聖堂の目の前。小さなホテルですが、古い建物を活かした素敵な内装。朝食会場は地下室でとても良い雰囲気でした。

It was pure luxury

This is THE place to stay in Bruges. The entire hotel is curated for comfort and ambience. The hotel staff is very friendly, they served us drinks at the chic bar and they gave us coffee in the morning room. Lovely atmosphere all around. They have private parking on their own property, which is pretty much a miracle in Bruges. The bed, room and bathroom were all of standard/expected American size, so we didn’t feel claustrophobic. Location is wonderful, all sights are within easy walking distance; and lots of shops and restaurants right around the corner. We will stay here again.

À éviter absolument ! 1. La poignée de la fenêtre est cassée, impossible de ventiler la chambre. 2. Pommeau de douche défectueux. 3. Bruits incessants de pas dans la chambre du dessus, rendant le sommeil impossible, avec en prime le lustre qui bougeait et faisait du bruit à chaque pas. Nous avons signalé ces problèmes à la réception. Initialement, on nous a proposé de changer de chambre, mais l'employé s’est ravisé en prétendant que les clients au-dessus allaient partir. Finalement, il s'agissait d’un mensonge, et d’autres clients se sont installés. Résultat : nuits blanches et service déplorable, bien loin de ce qu’on peut attendre d’un hôtel 4 étoiles.

A beautiful setting and building .... a few minutes walk to all the attractions. Professional and friendly staff all very kind towards our dog.

My stay at Hotel de Castillion was fabulous. It is a beautiful boutique hotel in an excellent location, very close to major sites in Bruges. The room and bathroom were well furnished and adequate in size for me & spouse & clean & comfortable. The staff was very helpful. Breakfast had a lot of food options, and good coffee. If I am back in Bruges, I will stay here again

Super vriendelijke ontvangst Goede uitleg over het hotel Mooie kamer Diervriendelijk Heel en top ontbijt in de mooie kelder

Tasteful, relevant property that was close to all areas and yet quiet. The hotel creates a warm, comfortable and exquisite environment. The staff were very polite and attentive. The elevator is slow but we usually took the stairs with no issues.

Beautiful old hotel in the heart of Bruges. People stop to take photos of the beautiful building and then you feel quite smug when you go inside. The rooms are beautifully decorated and and staff are lovely. There is a small car park round the back - the entrance is quite tight but wide enough for a big SUV. Would definitely stay again.

It is a fantastic hotel. There is a lot of caring for detail and design, and things seems well thought through. Staff are very friendly and help some (booked some good restaurants). Breakfast was outstanding, good parking as well. One thing was not up to standard though, and did leave us rather annoyed, was the AC. It was there, it was working, but it simply could not cool the room down sufficiently. Our room was on the 2. Floor, meaning warmer than the rest of the rooms, and we never managed to get the room temperature below 22 degrees. Furthermore, on one of the days when it was close to 30 degrees outside, our room temperature was above 25, when we came home in the evening after dinner. So for us, not being used to sleeping in such high temperatures, it more or less ruined our sleep (the room only had one small window we could open, and it was to the street with traffic). In our view the AC need to be upgraded, because it cannot cope in summertime. It is an expensive hotel, and extra charges for breakfast, parking and bringing a dog are steep, but if everything works it is still worth the money.

Leuk

The communal areas of the hotel were luxurious and tastefully decorated. The receptionists are extremely professional and helpful. (Thank you Nick!) The room itself was tiny, dark, with sloping ceilings and dormer windows with fabric blinds on metal rods, trying to move the fabric in order to let more natural light in- I had to stand on one of the chairs and the metal rod fell on me, so I gave up. In the bathroom to let the steam out after having a shower you have to climb the toilet(, which is quite tall) in order to be able to open the skylight. There’s no full length ( or even half length)) mirror in the room. The bathroom mirror is so high on the wall- I could only see the top part of the head, which made drying the hair a pain. And yes, I’m petite at 5’2 (155 cm). But the worst thing was mosquitoes ( it does say in the room’s leaflet they are active in the summer), but opening the window even during a day for short periods of time was enough to let them in and a week later the bites are still visible and itchy. We stayed 3 nights and after one breakfast decided it’s not worthy- couldn’t find any butter for the toast ( till a lady turned up 10 min later and got it from some cupboard), scraped the last small amount of scrambled eggs from a hot sever dish and it was overdone and hardly warm. The honey provided was in honeycomb and having tea full of waxy bits wasn’t enjoyable at all. I would recommend staying at this hotel, but not in the summer and in a different room.

Beautiful hotel! Great location and friendly family staff