Nice staff, time for a rehab of the rooms

Grubby room, terrible breakfast, unhelpful staff

Clean room comfy bed

The allocated room was ok but could do with a little refirbishment.

Drawer in room had not been cleaned, however was rectified by staff upon being informed

No hot water for days. Even after it was restored, the shower still had no hot water. Enquired about it day 1 and was told it was a known issue, which continued for 3/4 days

Breakfast was fine

Tired and dated hotel. Biggest concern was our room had a door linked to the next room which was not safe. The lock on our side did not engage properly and could have been pushed open with very little force from the room next door. In the middle of the night about 2am I was wakened by the person in the adjoining room opening their door and I thought they were trying to get into our room. As a result I did not sleep well. I reported this at reception before we left so I hope the matter is resolved.

Breakfast great, rooms and hotel in general very tired, but we think it’s being done up as scaffolding all round. Staff efficient and pleasant, food sparse, only pizza for dinner available, so we ate out. Convenient location near shops and waterfront just a walk away, easy access to the gower.

Nice hotel. Very central.

The pictures online are nothing like the hotel when you get there the hotel needs a makeover. It says that it has two restaurants but in fact, the breakfast is only open till 10:30 in the morning and the brasserie was only open 2 times and I stayed a full week. It atates that it has a gym which it does not and hasn’t been working for years. The rooms are very dingy stuff caked and stuck on the walls. The carpet, the wood flooring, the tile all is just very old and not well kept. One of the lightbulbs in my room was out which seems like the maid Service should catch. When people asked where I was staying the Uber drivers and or Restaurant folks they all were like oh how is the Hotel because I hear it is not very good and is very run down. I was lucky. I did have a small refrigerator in my room, which worked well for the week. The air-conditioning wouldn’t go lower than 26 Celsius, I was hot every night. I did choose the hotel partially because of the location but partially because the pictures did look like it was going to be a decent looking hotel. I typically stay at The Grand, but it wasn’t available for two of my nights. If I went back, I would not stay in that hotel again.

The 2 female receptionists were warm friendly welcoming and professional and the hostess at breakfast was so very helpful smiley and thorough. Yes the decor is old fashioned tired but the hotel is clean and the rooms are spacious the bed was very comfortable and the location is perfect with cheaper onsite parking.

Room was dirty they changed our room but the breakfast was good

Had a great stay after seeing a 'henge ' gig ,no complaints at all, easy to book, great helpful reception staff, thanks 👍

Lovely last minute stay in a large room very quiet and close to amenities.

Was ok for work. Wife would have cried though.

The room itself is a bit tired, carpets not very pleasant, wouldn't necessarily put me off booking again but this is more just feedback. Everything worked ok, although a bit surprised to have to pay £10 to park in the hotel's own car park.

Blood on carpet and walls. Carpet was filthy and wet in places and net curtains need a good wash. I won't be coming back.

I've stayed at the hotel previously, but not for years. Unfortunately the hotel has not had any money spent on it and it is in need of a refresh. Whilst the staff were lovely, the room itself was tired and very cold, I did not have a comfortable night's sleep at all.

The hotel is very tired and is in need of a complete refresh. Curtains in room were stained and shower was very old. Windows are not double glazed as there is a lot of noise from the traffic outside and we were on the 7th floor.