the room was not reachable by elevator but by 4 flights of narrow stairs, this should have been mentioned on the website as I have mobility issues, it was a challenge everytime I left the room. Furniture in room is old and battered looking, broken drawer in cupboard by the couch, bed was a mattress on 2 box springs with a headboard, was quite low to the ground, no closet but a pipe from the ceiling where you could hang clothes ( for extended stays not acceptable ). During power outage ( 4 hours ) staff did not bother to check to see if we were okay, nor did they bother to give info ( even a note under the door would have been helpful ) as phones and elevators were not working, nor was there any heat in minus 18 degree weather. My husband ( 66 ) had to walk down 11 flights of stairs to see what was going on and only received a very curt response … crisis management therefore not up to par. Staff in general ( except for the restaurant which was very good ), were very cool, a smile and a bonjour when whenever we came and went would have done wonders. The whole experience just not acceptable for a 4 * plus hotel where we paid close to $5000 for the week.

Large room, spacious bathroom, great products, comfortable bedding and a friendly inviting lobby.

impeccable comme d’habitude

What a great hotel….location was perfect, clean spacious room with a big bathroom, comfortable beds, and linens! Good value too!

Service, personnel, propreté, etc... Tout est parfait.

All good, great location

Great spot

Chambre impeccable

very pleasant from check-in to check-out. room was clean, all furniture and furnishings were brand new; espresso machine was clean and much appreciated; bathroom and the amenities therein were high standard and appropriate to the hotel price range; valet parkinbg service was pricey at 40$ but given the rain when we arrived, we didn't hesitate to use it. sorry we couldn't stay longer than the one night we booked, but would recommend it otherwise.

Great location, excellent accommodations, attentive staff, and overall a Great stay!!

Gorgeous hotel with a fantastic staff!

The staff is very friendly!

Very nice hotel and very clean. Great location

Awesome Service and Clean Safe Wonderful Hotel

Always a great place to stay

Spacious room, perfect location and great service!

Lovely room, pleasant staff.

Spacious and clean room

The room, the staff and the hotel were wonderful, great location and staff was very accommodating. Roushan gave us top notch service and made sure all of our needs were met. Matto restaurant which is attached was delicious and conveniently located. Would highly recommend a stay here!

We had a top floor room (7th floor) with a beautiful view and a comfortable king size bed. Although nice to look at, there was a draft coming from the windows as they face the river. The staff were very accommodating bringing us an additional heater and comforter. Breakfast was a good spread of croissants, breads, fruit, yogurts, hard boiled eggs and charcuterie. Coffee and vast array of teas were very nice. The location is quiet and a nice respite from the hustle and bustle of the upper level, albeit it’s a bit of a hassle getting to the upper level during the winter season. Overall a stylish and cozy place to stay. Staff were very friendly and helpful.