I am here to celebrate my mother's birthday staying 4 nights. This afternoon I tried to call the reception many attempt from 1600pm until 1724pm however no one answer? The room was nice but the toilet base sink below water leaking when using the water to wash up. There was dust/mold on one of the light fittings. Beds were very hard and old the pillows no cushion difficult to sleep. You can feel the hard bottom of the bed and so uncomfortable. I asking for room slippers and spoke to Mr. Jai. He rejected me and said given me already. If I ask for extra and will be charge 400baht! This is really unacceptable as I have been staying many 4 star/5 star hotels and none of them said there is a charge on room slippers! There are many other good hotels around this place can give better service than this! I wrote on facebook message and nobody reply me. This is really poor standard of service.