Staff was very helpful and pleasant

Wonderful kind staff members, great property, excellent location

Great service

todo 100%

El hotel está situado en muy buen lugar, en un ambiente tranquilo de la Ciudad de México y la atención del personal es de 100 puntos. Desde mi punto de vista el diseño de la habitación es demasiado colorido y utiliza colores (amarillo, verde fosforescente) que no promueven un descanso prolongado.

El personal es una cosa extraordinaria. Realmente excepcional el nivel de atención. Las habitaciones y los abono la verdad, muy equis. Quizá prefiero lo clásico, no me gustó la decoración.

Service

No me hicieron ningún tipo de ayuda para poder posponer mi viaje. Tuve que llamar muchas veces y no hubo manera y terminé perdiendo 12,000 pesos

La habitación con gran espacio y moderna , gran vista a la ciudad , la cena del restaurante muy buena y de muy buenos precios .

Todo muy bien!! Excelente servicio

Great Hotel

Great rooms

Services was great!

Great customer service. Everyone was very friendly and willing to help at any time.

La habitación y el hotel en general muy viejo y descuidado. La alarma de incendios sonó dos días seguidos en la madrugada despertando a todos los huéspedes.

Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.

Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.

Me

clean rooms, friendly staff, safe location

Polanco is a nice alternative to Condessa. Hotel is located in the quiet heart of Polanco...very walkable for food and coffee. Lobby is well appointed but room decor is on the border between eurochic and vulgar. The art and green light around the bed come to mind on that latter end of the continuum. Room was large. Shower was wonferful. Bed and linens was very comfortable . Toiletries were high end. Room was clean but had to ask for daily cleaning two days when we returned in late afternoon and the room still hadn't been cleaned. Service kind. All were patient with our Spanish. Would stay there again but also want to explore other CDMX hotels.