Actually it's a good hotel in a very good location, but their reception staff is worst. I reserved for additional night through their reception, they said it's confirmed & they even update my room key a day prior. Next day, I can't enter my room at night and they said I should've checked out today & even questioning where I was making reservation for extra night. When I said it ' s on their own reception staff they questioned me when & who was the staff (?) Plus giving me a different rate (higher!). Too bad for a hotel like Shangrila, the way they treat their guest doesn't show at all.