Booking and check in was easy. Room was overall clean and tidy- a little tired looking. Biggest problem was the shower. Water pressure and the old shower head were terrible. Temperature was hard to balance. Definitely needs fixing.

Rooms are dirty and in poor state. We moved to 3 x rooms to avoid any issues.

Spotless room, beautiful amenities, friendly staff

I found the restaurant was very expensive and the quality of the food was average

On arrival staff very friendly and courteous. Room was spotless / comfortable.

The room was very clean and the staff were polite and helpful.

Clean tidy and great staff

Didn't receive an upgrade, the bathroom was still dirty and had clothing from a previous guest still in it. The tub after getting out had dirt and people's old skin and hair in it after it drained.

Our room was near a room that had something that was making a vibrating noise

Great place to stay, friendly staff, good amenities and nicely decored… good value.

It looked 5 ⭐ untill you got to the room. Then if give it a 2 ⭐..... Spa had to be cleaned before it's use. One would think for the price the bath would be clean, fresh milk in the fridge the air con turned on to cool the room in peak of summer before arrival... Just saying 🙄 .t was the old pagoda ballroom with a dress lick of paint

Clean, available and friendly staff. Allowed us to stay at the pool after the check out which helped with the time to spend before teh flight.

Great place to stay at

Nice place and great staff. Need to fix the broken elevator.

The Pagoda is a very comfortable and pleasant hotel. We had a suite on the top floor with balcony overlooking the swimming pool. The room is large, clean and cosy, with a nice separate bathroom. Breakfast is excellent. We asked for a top floor room with balcony overlooking the pool and Pagoda gave us an excellent room at the top floor with a lovely view. The bar and restaurant service is excellent.

The staff and overall service really stood out. They were friendly, professional, and very accommodating from our early arrival to daily requests. The hotel was also very clean, and the amenities — especially the pool, gym, laundry facilities, and excellent breakfast — made our longer stay very comfortable.

The room was lovely Staff were great Brekkie was amazing

Had to follow up free bottle of wine as not in the room.

Yes

very good cant complain staff good, room good nice little spot plus if you go for a walk over that walkway bridge you get a nice view of the ocean and can see the city. photo op lol