The stars of this hotel are definitely the staff members, including Florian who was constantly on the go trying to find ice at nearby restaurants, an iron for us and who also repaired our faulty safe. The painters working in the corridors were simply too loud which took away from the peaceful surroundings paying guests expect. It’s a great location, handy pretty much everything one could want. Merci encore au merveilleux personnel

Received note from hotel that due to a technical issue (not explained) that we had been booked in another hotel with comparable room. Arrived to a sparsely furnished room, only two towels for two people, towels were threadbare with hanging threads from the sides. There were two small paper cups for drinking by the bathroom sink. There was no coffee maker in the room. Air conditioning was inadequate. I was extremely disappointed. Felt as if this was a profit making venture by the Best Western Reims City Center, sell a room at a higher price and rebook guests into hotels of lesser quality and pocket the difference. If what we were accommodated in was a "comparable" room, then the Best Western Reims City Center is not worth the money we were charged. Would not recommend.

Very average hotel. A great location for exploring reims. However the hotel rooms and breakfast really let the hotel down. We stayed 3 nights and had no housekeeping or change of towels. The guy on reception was rude and unhelpful. The guy at breakfast spoke limited English and there was limited options especially for anyone with food intollerances such as myself. The air conditioning in the room was so loud and woke us up during the night. When it kicked in it sounded like a jumbo jet taking off. We had a room at the front of the hotel which was noisy. I wouldn't recommend staying here.

Average, no TV remote control, very very dated room decor

Camera pulita, personale ottimo

This hotel is dated but newly painted and maintained. It is a charming older French Hotel.

Doccia non funzionante in camera Superiore indecente; c'è stata data un' altra camera fortunatamente migliore ma con parecchie problematiche. Mai più.

Location, location, location!! Great room, just been updated, and lovely staff!

Bien situé dans le centre ville. Petite chambre simple.

The hotel is dated. The gentleman at the desk when we checked in was very nice and so helpful. The room was comfortable. The bed was good with nice bedding. The bathroom was adequate. The parking was very convenient. Great location.

This hotel was adequate. Best thing about it is the location. The room was tight to navigate (expected for Europe) but there were repairs going on (our room had an exposed electrical cord hanging from the ceiling, where it looked like a light fixture would go in the future). The breakfast area was small, so we opted to get breakfast at a cafe down the street. It's located on a darling street, great location, I just don't think I would choose to stay here again.

Great convenient location in Reims. We were able to drop off our luggage before check in. The room was clean and staff was very helpful. I would recommend this hotel.

Room is clean and basic and very affordable. The standout is the pricepoint at a brilliant location. Right in the middle of city, dog friendly and in front of an underground car park if you’re driving!

Spotless room , the hotel is currently having a refurb in select areas which has no impact but means it is very clean and up to date . We got a newly refurbished room so it was immaculate . Great stay right in the heart. Plenty of 24hr parking options sub 20 euros.

Pet friendly. In pedestrianised square. Underground public parking - not for high vehicles! Hotel lovely and breakfast good too. Will definitely visit again. Plenty of restaurants and bars for food in the square. Great atmosphere. We parked near the station and walked as it wasn’t too far

La chambre était impeccable et le petit-déjeuner délicieux.

Attention aux choix du type de paiement qui n'est pas respecté par l'hôtel et qui m'a donné un manque de confiance sur mes choix a venir sur hôtel.com

The hotel location is great! In the center of Reims! Very convenient! However the facility is not great! It was very cold when we were in Reims, we wanted to turn up aircon temperature to make room warmer but we’ve been told that it’s centrally controlled! Can not be changed! So we had to stay under duvet all the time to keep warm! It says 24 degrees in the room but it’s absolutely not true! We could feel it was a lot colder on New Year’s Day morning but the thermostat says 24 degrees forever! Again 24 degrees would be too warm for many people but they won’t be able to adjust it to make it comfortable to them! To be honest I’ve never stayed in a hotel where you can’t change room temperature!

Hotel centrale, ottimo rapporto qualità prezzo

Personnel très gentil. Location parfaite