The best thing about this property is the proximity to public transit. However, the city center is known to be filled with pick pockets and hustlers. Knowing this, we purchased pepper spray and purposely divided our money for safety. We never expected to be robbed by hotel staff which is exactly what happened. $180 Euro was taken while we were out for the day and the room was cleaned. Bags were moved and zipper placements were changed so we know each bag was searched. Very disappointed by hotel staff who did nothing but claim to "trust their staff". Well, trust is broken when a teenager's hard earned money is stolen and she is in tears. There are better options in this area. If you must stay here, my sincere suggestion is to reject housekeeping and bring a "Do Not Disturb" sign.

Ich habe in Hotel Zara nicht geschlafen weil ich habe gebucht bei Hotel Eden Napoli Ich habe bezahlt Hotel Eden in Gleiche Zeit und Hotel Zara ohne da zu Schlafen .Alle beide Hotel habe Bezahl bei Exspedia 130 euro habe bezahl in Hotel Zara ohne da zu Schlafen

Günstig, aber sonst gibt’s nicht viel Gutes zu sagen.

Habitacion pequena pero bastante bien ,solo que no tenia ventana inclouso en el lavabo para que la habitacion se ventilara. En la reserva esto no estana especificado

Eu aconselho ficar no hotel Zara a pessoa que quer utilizar o transporte de trem e ônibus,mas realmente fiquei com medo da regiã.outra coisa foi a taxa de turismo que foi cobrada 4.5 euros por dia e por pessoa e tendo que ser paga exclusivamente em dinheiro para a categoria do hotel esse valor foi cobrado errado é diferente do total informado pelo hotéis .com então não fiquei satisfeita,no check out a pessoa se encontrava dormindo tive que deixar as chaves no balcão

Ponto central, facil locomoção para os pontos turísticos

The first room we got was very small, cramped, and facing a dirty backyard, which was a bit disappointing. However, the staff were incredibly helpful and quickly moved us to a nicer and brighter room, which made a huge difference. The area is quite rough, but the location is convenient. For a short stay in Naples, this is a very affordable option, and the helpful staff really improved our experience.

I will not recommend this hotel

Equipe de funcionários muito gentil, quarto com ar condicionado que funciona bem, cama grande e confortável e banheiro privativo, único ponto é o prédio meio velho, mas o quarto e a limpeza são razoáveis até.

If you want an experience of amenities and dining not to mention room service, this is not the place. However you pay what you get. This was located walking distance to Garibaldi train station and close to shops and coffe shops.

Clean room. Good location.

Hotel is located very close to the main Naples terminal with a lot of eating options close by. The hotel itself is very clean and maintained with one shared bathroom. The only issue I had was that there didn't seem to be quiet hours and the walls are very thin. If anyone is using the shared space at 1am like on my trip it does affect sleep.

Localização é boa. O prédio precisa de reforma.

Good Wi-Fi, clean room but very small, and bathroom and toilet shared with other guests in the hotel, not appropriate, no TV in the room, could get better accommodation for same price. 1st night was disturbed and couldn’t get back to sleep- very noisy and the guy at the reception had an altercation with someone and was shouting, disturbing guests’ sleep which was appalling. Staff were very unfriendly, no smile at all. They should learn to be welcoming to guests!

Everything was in order clean and well kept.

La primera habitacion que me dieron no tenia ventana y tenia un fuerte olor a humedad, el señor de la recepcion me dijo que esa era la habitacion que yo habia escojido y yo le dije que esa era la habitacion que ellos me ha9bian asignado, al siguiente dia por 20 euros extra me dieron otra habitacion con un balcon al patio central del edificio, el elevador no paraba en el primer piso, cosa que fue incomodo pues tengo casi 70 años y una protesis en un pierna y teniacque subir y bajar por las escaleras.

Got upgraded from a single room to a double room with private bathroom, so my review is on a double room.

Staff is helpful and nice. Shower is bad and room is cold.

The building is old, but the hotel level is renovated and very clean. We stayed there 2 separate times and would do so again.

Great hotel and service