TV remote didn’t work. Only one lift working and even that looked dodgy. Pillows were very hard and no extra pillows. I felt the service on arrival was OK.

Helpful …excellent room

The 1970//80s style is generally well maintained throughout the property and its grounds: heavy, wood, concrete and swirly carpets, adonised aluminium window frames. Everything is functional and all the important bits were clea; the occasional 'edge' has been knocked off though and the corridor carpets could do with a clean in places etc. As a combined hotel and conference venue with a convenient location ('service retail park': petrol garage, 7 EV charging points, Mac D's, Pub, Costa, Subway, Asda 'Go' on the other side of the roundabout, 3 minutes from the A1) it is unbeatable though; no aircraft noise though airport closeby. The hotel is quiet when I go typically at the weekend with maybe 5-10 people in the bar on the Sunday evening; drinks reasonably priced. The Racecourse in walking distance - as is the park it is set in with copious running/walking trails in it and the country park <1mile away - if you want to stretch your legs. The 'Upsells' are a concern: the pool/gym/sports club is extra and the breakfast costing 50% of the room rate an insult frankly (tip: MCD's + others across the road and IKEA at Metro center).

Very clean room and tidy the staff were brilliant and helpful il definitely stay here again the pool facilities were excellent and well maintained big thumbs up from me !

Suficiente para una estancia corta de trabajo.

Room clean but the heating was full on

I opted for this hotel which was more expensive because it had a pool not only to find when we got there that you had to pay for the pool every morning but noone under the age of 16 is allowed. Not great when your a single parent. There was also just bedside lights to light up the room and as we arrived at night we did not notice until the next day all around the windows and curtains was cover in 2 different types of thick black and white mould which it looked like was also up the wall. This is probably the worst hotel i have ever stayed in.

Clean & tidy

Great location for what we were doing for the 3 days. Staff friendly on arrival. Room was clean. Our only complaint would be the hard pillows.

Didn’t know the hotel was dog friendly and had our lay in spoiled by a yapping dog left unattended in a nearby room

couldnt use hot tub no time... Room lovely and clean. Warm.. Bar - well presented and comfortable

I booked a standard double room however when i got there they told me they had none of those rooms available and placed me in a room with no windows. This room was in a secluded part of the hotel and had no aircon so the room was absolutely boiling. I've stayed here many times before and never had an issue with the comfort of the beds however this room was extremely uncomfortable i had no sleep as the bed and pillows were like rocks and the room was red hot. I received no refund even though i payed more money for my original room and the room i was placed in was cheaper.

Really dated looking hotel corridors and lift ancient. Room was ok but one pillow each? Poor. So noisy from conference room Wouldn't recommend

Perfect for great north run.

Hotel is very standard and basic. Young dude behind the bar was a sound guy putting me into the burger and a pint offer to save some coin. Would stay again but only if nothing else about.

Clean room ,nice bar excellent staff footpath would ideal if needs improvement but overall enjoyable stay would come again

Room was comfortable. Breakfast was ok. Disliked walking out the main entrance where around 8 people standing blocking the area. Surely there is a area away from the main entrance for smokers

The Grand Hotel is a good choice after an evening meeting at Newcastle races as it is a short walk from the racecourse. The bar area is warm and welcoming however our room was rather disappointing. The room was in the basement with only a small window. On arrival the room was cold and the main heating did not work though there were portable heaters. Also there was a lot of dust behind the bedside tables.

Hotel appeared a little tired and could benefit from a make over.

Room was a bit delapidated - bathroom was nice though! They definitely invested in the reception / entrance and left then parts of the hotel alone. Heating didn’t work so it had an oil filled portable radiator in which wasn’t enough to keep the room warm. The phone didn’t work so we rang externally to order room service and were told ‘ah well you’ll need to come down’. Also the man in front of us checking in was being moved due to some ‘large’ insects in his original room