On arrival. The receptionist said to go down a couple of steps to the room. It was actually down 3 lots of stairs. Along 2 corridor abd then up another 2 lots of stairs. Room was very small and in basement. Bathroom not the cleanest. Then when trying to get to sleep. The next door were shouting and banging doors. At 1 30 am had to go to reception to report it. As phone in room did not work.

Very clean room and staff very friendly a great base for racecourse goers

Room was excellent, spotlessly clean, charging for a spa and pool while staying at the hotel as guests should be looked at.

Was upgraded free to a standard double. Large tv, excellent and comfy cuck chair, comfy bed. From the website it was £7 per day do guests to use pool so I didn’t bother with the facilities.

Rooms were dirty, two occasions of people waiting outside and fighting at one point with dogs. Didn’t feel safe at all. Wouldn’t stay again !!!

Good overall

All as it usually is. Great staff, easy parking for the van, good transport links and everything I need for a work stay.

Lovely hotel. Can't wait to go back

All good

Great hotel for the price, love staying here when up north. if you intend to use the leisure facilities your best to arrive early and make full use as £7 is a little pricey if you arrive in the evening, expect it too be busy.

Great hotel and friendly staff

Stayed at this hotel numerous times. Unfortunately this time i didnt have the best experience. Staff was helpful and great but the rooms were very cold and i tried 3 different ones. Also iy was disappointing to see that hotel customers have to pay extra for the spa. It was one of the selling points why i always stayed there. I dont think the hotel gives me the value for money anymore and would not stay again.

3rd time having stayed here it still doesn’t disappoint, from the staff who are all so very lovely, to the grounds, to the entrance to the rooms, my only criticism is the room we had was a bit tired but very clean, spacious and cosy we will defo be back

First impressions are good. The windows all need replacing however and our room was very cold until we kept the curtains closed and stuffed them behind the radiator. Overall, the room seemed clean and mostly smart but when you look closer, it’s time for a make-over. Switch to refillable toiletries, our room wasn’t made up despite our asking. I believe Britannia now own this building so not optimistic this hotel can be restored to the flag-ship upmarket hotel it once was. Lots of money needed to even re-glaze the building and £47 per night isn’t enough.

Friendly welcome and a nice clean, comfortable room.

Great location

I had a fantastic night’s sleep

The easy parking and welcoming check-in.

Lighting was awful in the rooms. The use of the gym and swimming was an additional £7 per person which hotel guests have to pay too (not included). Never been to a hotel where the normal facilities aren't included in the stay.

It was fine