This was our third stay at Grand Palladium Select Ibiza, but unfortunately it was by far the most disappointing.
Our room wasn’t ready until 3:30 PM. We were first given a so-called upgrade, but the view was directly onto a fence and the garbage area. After requesting another room, we finally got into our room around 5:00 PM, losing most of our first afternoon.
We were travelling with friends. They received a complimentary bottle of sparkling wine, while we received nothing, even though I had informed the hotel in advance that I was celebrating my birthday. During previous stays, this had always been acknowledged.
The biggest disappointment came on departure day. As Grand Palladium Rewards members, we asked for a late check-out and were told it was not possible. However, our friends received one immediately. Even after explaining everything that had happened at check-in, the Front Desk showed no interest and wouldn’t even allow us to stay one extra hour.
I sent all of these concerns directly to the hotel after our stay, but nobody has replied so far.
It’s a real shame because we always enjoyed staying here. Unfortunately, after this experience, we’re seriously reconsidering whether we’ll return.