Everything is always good!

Loved the bed, and I love how clean it is, didn’t like the price much

love the front desk lady, very helpful and kind

Looed old and dated, especially the bathroom. I was very spooked by both the bathroom tiled floor and the batch itself being VERY slippery when wet. Very noisy W traffic - ? need triple pane windows, In room coffee AWFUL and miserly provision of sugar/creamer and no tea. Garage large, spooky and dimly lit, w terrible signage. Signage thru the hotel unclear and confusing. Altogether noit good value for $200+

We always stay here when we visit Yakima. Very comfortable bed. They could use more comfy chairs in the room. They are a bit stiff.

I called right after making the reservation when I realized Mr reservation was for the incorrect night. I was first told that I couldn’t make the change without paying the full price. I was the told that the reservation could be changed for $1.00. When I got to the hotel that day they told that Expdia had not confirmed the change even though I had a confirmation E-mail that said they had. We had to wait for several minutes until the hotel got ahold of Expedia and confirmed the change. I also thought I had paid for breakfast but the next morning was told I hadn’t. We were also not told we were being charged $15 for parking. Very sloppy.

Usually in great conditions. This time, the room had a chemical type of smell, (not necessarily humidity or mold, couldn’t figure out what it was. Also, the heater was loud.

Clean friendly environment in hotel

Very kind staff!

The staff was very friendly and professional. I would definitely stay there again.

Great corner room

The room was clean. The bed and pillows were comfortable. Breakfast was REALLY nice. There was a chef making stuff to order. He was super friendly and the food was good.

Our room was clean and very spacious, as well as the staff was friendly and helpful! The pool and spa were clean and well maintained, however the pool room was quite hot. The hotel is conveniently located to many restaurants. Overall we had a great stay and would recommend!

It was an overall wonderful stay room was clean shower was immaculate and very spacious.

Everyone was super nice that worked here, and the facility was clean and welcoming

The staff is off the charts nice and helpful. The place is clean and comfortable. The only issue we had was the condition of the bed pillows. Might need some new ones. But everything else was great!

The original staff when checking in was great. My wife forgot to ask her about a law enforcement discount so I inquired the next day. The staff member said they could not help me because we had to do it at the time of booking.

Great accommodations!

There were plenty of things wrong first being, we were charged a 30 dollar parking fee for an area we were told we had to park in after 9:00. The amount of homeless people around the hotel made it feel very unsafe. The rooms were not near as nice as advertised. The floor was not clean, my kids had black marks all over their feet so walking around we had to wear socks or shoes in the room. The downstairs, lobby and bar were all very nice but very high priced. With all of these little things it does not match up with what we paid. For that is why we are very frustrated.

What I like about this hotel is that their services are excellent and their room is spotless.