Excellent hotel. Service was top notch! Room was checked and straightened multiple times a day. Comfy bed with excellent bathroom amenities.

Always stay here when I come to Jeju. Can't complain. Clean room and friendly stsff all the time.

전반적으로 시설 관리가 잘 되어있음

객실이 매우 깨끗하고 직원들도 매우 친절했어요

관리가 잘 되어있습니다. 조식메규만 조금 바뀌면 좋겠습니다

아이와 가족여행에는 아주 좋습니다. 반면에 아이들이 좋아하는 반찬이 더 있으면 좋겠습니다.

제주에서 늘 이용하는 곳이예요. 산책로도 좋고 청결하고 직원들도 친절하지만, 수영장이 시설개선이 다소 필요해보입니다.

시설이 쾌적하고 조식이 맛있어요. 아기과 함께 여행하기 좋습니다.

The hotel is a bit dated and showing its age. For the price they don't include much with the room. Beds for the pool are extra cost. Basically everything is going to cost an extra fee. The breakfast was expensive and not worth the price. The hotel is very expensive and not worth the price. They seem to be obsessed with squeezing every penny out of every guest as much as possible. And we had to wait in line to check out. Not a great stay. The facilities are not so good that they live up to the price. The hotel could definitely use a remodel. We won't stay here again.

Good and clean

Friendly staffs

훌륭하고 멋진 곳에서 가족들과 좋은 추억 만들고 왔습니다.

정원이 잘 관리 되어 있고 수영장이 온수풀이라 날씨 상관없이 이용 가능한점이 좋습니다. 수영장 야외에서 슬리퍼 및 가운도 무료대여 해주어 잘 사용하였습니다. 직원들도 친절하고 시설도 다 좋아요. 가격만 착하면 됩니다.

The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return.

명불허전 제주신라! 수영장에서 즐거운 시간이었습니다

We return for a 30-year wedding anniversary trip as we honeymooned here 30 years ago. It was a great nostalgic moment to return to place where we started our family. Amazing service in 2 weeks in Korea traveling the country, I would say Sheila is still our favorite Hotel and comfort and elegance. Only thing is I think they could do better with air circulation to deal with humidity. I noticed everywhere I went in Korea seems to be humid but I also believe that's the experience of all foreigners would travel in Korea where somewhat of a normal way of life but I do expect air conditioners to be crisp and without humidity. Other than that everyone has been amazing and the employees and the staff definitely are above and beyond and cream of the crop. Thank you for an amazing stay and service.

시설이 노후되어있긴 하지만, 전반적으로 만족합니다👍 아이가 있어서 온돌방으로 했는데, 좋은 머무름이었습니다! 수영장도 훌륭하고, 음식도 최고였습니다

조식 석식 모두 좋아요! 맛도 좋았어요.

수영장 락커에 의자등이 필요

10년전에 가고 이번에는 가족 여행으로 갔다왔는데 그냥 시설은 그전이랑 같아요>.<