Miljön

Værelserne var fine - ikke noget udover det sædvanlige, men fine. Personalet var ok, men vi opdagede desværre for sent at de ikke havde informeret ordentligt om udstillingerne, hvilket gjorde vi gik glip af den ene. Det håber vi fremad der bliver gjort noget ved.

Upgraded to art room and it was lovely!

Gode rummelige værelser i den varme sektion. Super venligt personale. Vi havde problemer med TV'et på rummet, men det blev løst så hurtigt som muligt, og hotellet gav en gratis frokost som plaster på såret. Nem adgang til udstyr til at håndtere kulden udenfor og indenfor i de kolde værelser.

Vackra rum och mycket god service. En upplevelse att sova i minus 4 grader

They told us they had plans for our birthday and that they didn't care at all, and that they had no information at all about the services that included us, and that it was just a beautiful place, but overall they didn't provide good service at all and charged for the smallest services.

Great and favorite place to stay with activities and art. But guys you should really work on the service quality. Its below average and you can see that personnel is untrained and does not only give an F about visitors nor do they know how to do it. That includes all staff (with some exceptions at the Riverside lobby) at the reception, bars, restaurants etc. Step up your game, this is not Bratislava, this is world known hotel gathering visitors from all over the world.

The staff helped out to get us on another activity as the original one had been double booked during the first day.

I enjoyed the upgraded deluxe room attached to the ice room. It was nice having a private bathroom and space to relax before bedtime. Great experience!

En upplevelse att rekommendera. Bra service på hotellet

I can't say enough. The staff were knowledgeable and friendly. They answered all our questions with a smile. Every meal was delicious. The sculptures were out of this world. Thank you for am unique experience!

コールドルームの貴重な体験と、ウォームルームの快適な時間双方楽しめました。幸い夜部屋の外に出たらオーロラも見えて満足でした。

Unique experience and memory with almost everything made of ice!

Love that it provides free winter suit n gloves n boots to hotel guests and not to mention free entry to their ice 365.

I stayed in a warm room. it was clean, comfortable, large, warm.

Warm room is not really warm, temperature at night was 20 °C and we have to wear base layer to sleep.

Bekvämlighet, läge, service

Such an experience! Second time to go and was still magical. Did the dog sled in the afternoon and the snow mobile Aurora trip. Amazing!!

Sono stati scortesi per il transfer da e per l’hotel. Nonostante avessimo inviato tutti i dettagli (orario di arrivo alla stazione del treno e da dove siamo partiti) non ci hanno confermato il pick up perché non avevamo ricevuto via messaggistica di hotels.com il numero del treno (che avevamo inviato). Non ci hanno contattati se non per scriverci che non avrebbero confermato il servizio. Il personale in loco è cortese, ma la struttura è disorganizzata e dispersiva. La lobby non è pensata per confort di chi dorme nelle ice rooms. Per il resto tutto ok bellissima esperienza, ristorante e colazione top

Clean room, comfortable cabin and bed Beautiful surroundings Especially nice staff Beautiful hotel