We stayed at the hotel for four nights. The staff was very professional, and well educated, and we felt safe throughout our stay.
When we arrived, we were initially assigned a room on the 12th floor, but due to the altitude we didn’t feel well. We spoke with the front desk, and they kindly moved us to a lower floor.
The room was good and the mattress was very comfortable; however, the cleaning could have been better.
I paid in advance for breakfast, which was buffet-style but this wasn’t expecified when I made the reservation. Unfortunately, I was disappointed considering the price—it could have been much better. The food did not feel fresh. I even tried to cancel the breakfast, but since the reservation was made through Expedia, it doesn’t allowed me to cancel it. They offered me à la carte breakfast for one day, but when I arrived at the breakfast area, the staff had not been informed, and I couldn’t use it. I didn’t pursue the issue further because I wanted to enjoy my trip. I contacted Expedia afterward, but I haven’t heard anything back yet.
Another downside was that the terrace was closed due to renovations, and I was not notified in advance. It remained closed for the entire duration of my stay. The restaurant was also under renovation, so breakfast was served in a temporary salon.
Overall, despite these issues, the staff was genuinely very nice.
