overpriced

La verdad el hotel le falta mucho mantenimiento, hay muchos insectos , el colchón está espantoso horroroso no se puede dormir ! Vine a descansar y ya me quedé porque ya había pagado pero tendré que ir al Dr . Por el horrible dolor que traigo . No regreso jamás !

Tuvimos una descortesía del señor Santiago en el área de restaurante, ojalá cambié su manera grosera o actitud altanera con los clientes

Just wow! Our stay was incredible. The grounds are so beautiful and it was like paradise! Everyone was kind and helpful. There is delicious food at the restaurant and coffee in the morning. The wildlife and rainforest is all around you and a beautiful pool! 10 out of 10 would recommend to everyone!

It is a treat to visit. We have been 6-7 times and it’s always wonderful! Wilson was exceptional at the front desk!

We liked everything. This hotel/property is amazing. While showing some age, the rooms/cabanas are spacious and comfortable, featuring nice patios. The three interconnected pools are wonderful with massage fountain features. The restaurant food and service were good. The best part is the natural jungle that surrounds you. The insects, the mammals and the most amazing howling monkeys! Oh I miss them already. Also Starbucks station. The archeological site, most amazing, just meters away. Vert highly recommended.

We used the pool and ate deserts at the restaurant, it was clean and the staff was friendly. The propertybis beautiful just like the oictures show. Wilson was very knowledgeable and helpful when I had questions.

Un lugar maravilloso con mucha naturaleza seguro, limpio, buena cocina y personal muy amable

El aire aconcidicionado excelente! La villa es muy cómoda y la terraza con mecedoras un excelente detalle. La alberca tiene agua a temperatura ambiente, es preciosa.

Es increíble… lo único que realmente es una pena es que no es Pet friendly. Ojalá algún día cambien esa regla, cada vez más lugares y resorts están abiertos a esta opción… y quienes viajamos con nuestros perritos es porque se portan bien.

El lugar magico

A glamorous place - gorgeous swimming pool with fountains and beautiful rooms.

Loved it!

Everyone was great.

Chambre, impeccable mais question, restauration repas à l’extérieur, très bien, mais malheureusement température très basse, c’est pas de possibilité de se mettre à l’abri

La habitación nos tocó muy limpia y con buena ubicación cerca del restaurante y piscina,el personal muy amable, agua caliente todo el tiempo y la piscina muy limpia y de muy buen tamaño

The room was clean, the staff was capable and efficient, the place was located on a beautiful ground, and the shower had plenty of hot water. The only thing was that no glass was provided.

Excelente

I was charged for a towel I never received. I had to pay for it because I had signed that I received 4 pool towels and I did sign but never felt the need to count the towels since I trusted them. Anyways be careful make sure you get what you sign for. Also, The waiter we got at the restaurant took forever to bring us a menu and our drink orders.Customer service was lacking didn’t feel welcomed. It’s just not the service I expected.

Excelente ubicación, habitaciones muy bonitas y limpias, trato muy amable, un lugar maravilloso en la selva, despiertas con los monos.