Although very well located and beautiful, it lacks an understanding of customer experiences. Front desk team was at times a bit arrogant, almost as if making us a favour.
However, the breakfast team, specially Jorge managed to turn experience around.
Our air-conditioning did not work, so we had to sleep with the windows open, getting cigarette smoke from another guest.
The gym was very small and the only weight machine was broken. We had to pay for two memberships at a nearby gym.
We talked to Recepcion several times and the only thing we managed to get was a late checkout for today.
We will come back because of the location but will lower our expectations as to the experience.