Not impressed that bedside light did not even have a socket to plug into! Staff were really quite pleasant but bar area soulless and purely functional - not welcoming. Also emails from hotel before arrival really instructive and frankly not friendly and welcoming

Great

It took me an hour at checkin to try and get my room - there was a breakdown in communication between hotels.com and the hotel and the advice was to cancel a pre-pay booking and bay them direct. As the room was non refundable I didn't think this great advice. It took a while circling through the hotels.com app to try and find a way to contact someone to get the two parties to speak to each other, which included having to download the app in the first place. The hotel had then run out of rooms, and I ended up in a family room which was fine, but the breakfast I had paid for was not attached to the room and I had to negotiate with the serving staff to get the breakfast. The second day I didn't bother as it left me feeling so annoyed. On checkout the computers were down so I left. All in all, a great shame as I won't be back at the hotel or using hotels.com again.

Under new management. Improvement is on it way. Room Decorations needed urgently. The entire pool changing area to be renovated. Brilliant staff. Drain toilets to look at emergency

Staff were great. Food nice Rooms a bit shabby

Bed screw loose and spiders everywhere tv not working

The whole building was extremely neglected, dirty and in a state of disrepair. The only positive was the staff and you could only feel for them due to the negative feedback they must have to contend with. Mold on bathroom walls and all windows, the room and bathroom were extremely dirty. We didn’t check in till late and had to meet family and didn’t have time to check the room. We were not given a garden room as booked but one overlooking the car park! There are too many issues to post but will never return there. Unfortunately I’m not able to post the pictures but this place should not have one star let alone 3!! Be interested to know how Expedia rate the hotels they have on their site?

The rate included cooked breakfast. On the morning of the 2nd December no cooked breakfast was provided as the chef had not turned up for work! I was advised that a proportionate refund would be made but none has been forthcoming.

It's an older property with character and charm. Better than your chain hotel box rooms and generic style

Whole building is very tired. Divan bed bases were collapsed, mattress old and kept being woken by rolling on to a pointy mattress spring. Marks on ceiling which looked like mould. Bathroom clean but very basic. Room very hot but could not turn radiator off/down. Large free-opening window on 1st floor which wouldn’t stay open to cool the room. A significant potential hazard for any children. The one redeeming feature was the gym/pool suite with jacuzzi, steam room and sauna which was quite pleasant, though again needs cosmetic attention.

The room was very outdated and smelly as if it hadn't been aired in years. The hotel as a whole is very rundown. We were booked to stay for 2 nights in a twin room which was set up more as a double and there was only 1 set of towels.

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The hotel was ideally located and cheap. It has definitely seen better days

Bed was poor quilt cover had old bloodstains on it which I showed to staff on first mornng (pictures I still have.) I was also complaining about no hot water. So the boiler must have failed this was fixed that evening. No cook therefore no hot food for breakfast or evening meals. I was showed a list of take-away businesses. When I left the blood stained quilt cover had not been replaced.

Nothing in this hotel was adequate and the breakfast was nonexistent! On a positive note the pool and sauna area was ok and the staff tried their best with a situation that was not there doing. We have asked for a refund. Faulty towers comes to mind

The rooms and property in general are in desperate need of a refresh. The breakfast was advertised as being continental - there is nothing continental about brown toast and coco pops. There were no pastries available. Additionally, the bar had no beer on tap or bottles - only Inch's cider and there were no bar snacks available. The staff however were polite and attentive and obviously working with what they are provided.

Room was awful - there was a big hole in the window frame to outside, the windows frames were covered in mold, the window was broken so couldn’t keep it open. The furniture was old, creaky and worn - they’re was damp patches on the walls. They were no bath towels and no breakfast when we went down

Had a wasps nest in my room and the rooms smelled so bad. Checked out after 1 day. Reported to EH

Cheap but Hotel is tired

Stayed in the annex and internet coverage here very limited. Mobile on 4g most of the time. Fire alarm sounded at 9.30pm. Staff were clueless. No role call taken and little communication. Guests left hanging around waiting for action to be taken. Absolute shambles describes the situation. Didn’t take breakfast as I checked out early but at that time is basically tea and toast anyway. With staying in annex i couldn't get into main building to check out properly, so I had to post key card through letterbox