The room we were offered should NEVER have been rented. There is an extremely low beam running through the room. You need a ladder to see out of one of the windows, the other one is useless. The hotel has a lift that only services some rooms. The rest of the hotel rooms require navigating several flights of stairs. So if you have heavy luggage, you are in trouble. They do not really have anyone to help you, so you are on your own. When we complained the person on duty said she couldn't do anything about it unless we upgraded to a much more expensive room, which we were forced to do for our own safety. Luckily we found Patrick, who was the only one who understood customer service at the hotel. He upgraded our room without a 2X change in price! I would not recommend this hotel.