No es un hotel de 4 estrellas como lo mencionan, considero es de 3, no hay quien te ayude con las maletas, algunos meseros se molestaban por pedir algo, varios restaurantes no tenían servicio y aún que yo no tomo alcohol, vi que solo tenían una cerveza, las demás tenían costo, ah y la mayoría de los camastros rotos y en mal estado...y otros detalles que prefiero no mencionar....

El hotel está limpio y es agradable pero la comida deja mucho que desear deberían de especificar que hay distintos paquetes los cuales tú eliges el que quieras ya que hay dos tipos de brazaletes y hay mucha distinción, los meseros de la alberca o la playa no te ofrecen nada tú tienes que ir por lo que quieras la verdad faltas variedad en la comida que es la que deja mucho que desear

Ideal para familias y buena opción en Cancún

First I'll say this hotel would not have been my first choice. We decided to stay here because our married friends had already booked their stay and it was more convenient for us since we planned on vacationing together. Pros: Check in process was quick and we arrived early and our accommodations were already ready so we were able to go straight to our room. Room was a decent size and we had a beautiful view. Prices for the adult only cabanas ranged from $80 - $30 USD which is very reasonable. Cons: Shower mat for the tub had mold, Ironing board was broken but replaced and air conditioning system wasn't cooling enough though we set it to the lowest temperature. Resort had several specialty restaurants that were impossible to get a reservation for. We downloaded the Oasis App because it would allow for a quicker and easier reservation process however when trying to make a reservation everything was booked. This forced us to seek dinner off the resort which made our trip alil more costly but not regrettable. The "included" restaurants were also very packed to the point that we had to wait on line to be seated (I've never experienced this before). Our friends were doing a timeshare presentation and according to them their room was terrible. They were staying on the other side of the resort. We were on the Sens side and told them to inquire about being put on our side and they were told all the rooms were booked. Both rooms on either side of ours was vacant the entire trip.

Muy bonito el hotel con buenos servicios y una atención excelente

Sin dudas volvería, el personal es muy atento, la habitación muy limpia,

The room is outdated and the staff is not friendly

Reserve para el gran oasis Palm, pero cuando ingrese me mandaron para el THE SENS según que bohemio y muy para adultos pero habían más niños que una guardería corriendo por los pasillos.

This hotel for only Spanish people with kids. No seat at lobby, you have to stay in the line for 30 min to get keys. No balcony, where I have to dry out my sweaming suite? Marble floor every where and same sitting at lobby. No open bar at lobby. Stay away.

Buen servicio y personal muy amable. Los alimentos estn bien preparados. Quizá lo único que le hace falta es algunas sombrillas en la playa, pero fuera de eso, todo muy bien

Todo está muy bien, lo malo esq tienen una hora para cerrar la alberca! La cómida no es execelente pero está bienN

El tour del barco no lo incluye por completo

Good place for relaxing but the quality is not good and high end

Decent

Muchas actividades para niños y adultos y muy buen servicio en el bar. Todos muy atentos

Rooms are dated and old. AC could not keep up with the heat and humidity. It wasn't to bad but not great. The food and was okay at the buffet, not great. They never changed the menu. The elevator has no AC. Would I stay here again? No.

It was clean and budget friendly.

Las habitaciones ya están un poco viejas, elevadores sin aire, si vas con bebé las rampas dejan mucho que desear están muy peligrosas, los restaurantes de especialidad están ricos solo que tienes que tener pulsera del sens para poder usar algunos, el bufet malo, complicado hacer reserva para cenar, no hay camastros en alberca del sens, tiene muchas áreas de oportunidad

I didn’t like nothing everything was terrible

The restaurant restrooms need to be cleaned more frequently