This hotel is in a good location, close to the very nice Russafa area. The room is spacious and clean. The pool area is big but it does not open until 11 am (as the life guard starts working then). Even though you ask several people in reception if you can go out earlier, if you don’t use the pool, and they say ok and give you towels for the sun beds, other staff will come out and scream at you, in a very rude and un-customer friendly way saying that you are not allowed to be there before 11. The elevators are also excruciatingly slow and the base ventilation (not aircon) is very loud so it’s hard to get any sleep. So somewhat good but also much room for improvement.