We were excited to stay here, but unfortunately our experience fell well below expectations. We booked an Executive Room for six nights but checked out three days early due to multiple issues. From check-in to checkout, the service felt cold and unwelcoming. Very few staff members greeted guests, smiled, or made any effort to create a hospitable atmosphere. As someone with many years of hotel management experience, this was especially noticeable. Our Executive Room overlooked an alley and was directly next to the elevator, making it very noisy. The room offered little sound insulation, and despite booking an upgraded room for a longer stay, it didn’t feel like much of an upgrade. During check-in, the front desk agent enthusiastically highlighted that the room came with a couch, which felt like an odd selling point given the room’s location and lack of a view. The rooftop pool is much smaller than the photos suggest, and service was generally inattentive. Guests had to go to the front desk to obtain pool towels, which was surprising for a hotel of this caliber. The biggest concern came on our third night when my partner woke up with several insect bites. We decided to check out early, but the front desk showed little concern and simply reminded us the reservation was non-refundable, even though we never requested a refund. The location is excellent, and one rooftop bartender was genuinely friendly, but overall the lack of hospitality, noisy rooms, and poor service made th

Estoy decepcionado debido a que con toda seguridad sé que dejé un perfume Valentino y un cargador de calular en la habitación. Llamé para notificarlo, quedaron en devolverme la llamada lo cual no ocurrió por lo que, volví a llamar y me indicaron que estaba el cargador pero no el perfume. Debido a que no tengo dudas de haberlo dejado en la habitación solicité que volvieran a verificar y cuando me regresaron la llamada indicaron que no estaba el perfume. Esto significa una sola cosa: robo y deshonestidad. NO RECOMENDADO

Buena atención , céntrico , agradable terraza!

Excelente todo, son super atentos, la ubicación es perfecta

Great location close to food and shops. The rooftop pool and bar was a nice little bonus. The room layout with the bathroom in the middle was rather strange. Not sure about the frosted glass!

Great location, friendly staff, excellent air conditioning.

Já haviamos nos hospedado nesse hotel antes e por estarmos bem satisfeitos, voltamos a nos hospedar, porém, dessa vez, ocorreu um incidente, que poderia ter sido melhor conduzido pelo hotel. Em um dos dias que saimos do hotel para um bate volta a Toledo, ao voltarmos, verificamos que um fone de ouvidos que haviamos deixado sobre a mesa no quarto havia desaparecido, o que sugere que o objeto pode ter sido furtado durante a arrumação do quarto. Relatamos o problema à recepção do hotel, inclusive mostramos no aplicativo do telefone a localização do fone de ouvido. A pessoa que nos atendeu na recepção disse que iriam "investigar" e nos informariam, os dias foram se passando e, já próximo a nossa partida, nada de resposta. Falamos novamente com a recepção cobramos uma posição porém nada foi resolvido. Fato é que no nosso retorno ao Brasil tivemos que ficar novamente no hotel, mesmo na nossa volta ao hotel não recebemos nenhum pedido de desculpas ou alguma forma de compensação pelo ocorrido. É uma pena, este ano planejamos voltar a Madrid , mas não nos sentimos mais seguros em nos hospedarmos nesse hotel.

Súper ubicación, el personal muy atento, lugar muy limpio

Great location and amazing experience!

The have completely remodeled this hotel! 10/10 with amazing rooftop pool views!

Hotel muito bom localização top

Great location

Una estancia en pleno centro, habitación enorme y cómodo, todo fantástico

Great location

The fun roof top pool terrace is ideal for hot summer days. Location is extremely central. Substantial breakfast and genuinely friendly and efficient staff.

Excelente Ubicación. Habitación limpia!

Adoro esse hotel sempre fico e vou voltar

Quarto bom e chuveiro maravilhoso! Cama ok. Passamos 1 noite. Perto de cafeteria, restaurantes e igreja. Localização e custo beneficio são excelentes.

Muy buena ubicación No me gustó la decoración del dormitorio y los pasillos muy oscuros Decoración moderna pero con detalles muy poco practicos

Hotel centralizado, arrumação todos os dias, equipe maravilhosa, cama boa.