qualia is one of the most beautiful properties we have visited. The setting, architecture, views, and atmosphere truly feel special and uniquely Australian. Our arrival experience was excellent. Noemi provided a warm airport pickup, smooth check-in, and a thoughtful overview of the property and room. The accommodations themselves were stunning. We also had an incredible “Best of Both Worlds” tour with Pedro, who was engaging, knowledgeable, and passionate about the island. It was one of the highlights of the trip. The main challenge during the first 24 hours was inconsistency in service attentiveness. At times, particularly at the pool and during our first dinner at Long Pavilion, service felt less proactive than expected for a property at this level. Drink refills, reservation follow-up, and simple check-ins occasionally required prompting rather than feeling naturally anticipated. What truly elevated the experience was the response from leadership. Rebecca, the General Manager, was exceptional: thoughtful, responsive, attentive, and genuinely interested in feedback. Her professionalism and accountability significantly improved the remainder of our stay. Beach Club dinner was another standout, with warm staff, relaxed pacing, and beautifully prepared food and cocktails. Overall, qualia delivers an extraordinary setting and many memorable moments. While there were some early service inconsistencies, the property’s beauty, excursions, dining, and strong leadership respon

Fantastic all around.

Great place to get away from it all and relax..staff were very accommodating...

The staff were incredible. Service was above and beyond. A highlight of my trip.

Extremely friendly and outgoing staff, great food, great rooms.

High quality amazing 5 star resort.

Spa bom e novo.

Quarto

Excellent hotel, very Fancy one!, the hotel staff is amazing Sara, Pauline, Rafael !!! Just to see the coral reef, snorkeling and the whitehaven beach !!! Is one extreme experience!!

Overall a great stay. Some issues with our room were dealt with by the manager at the end of our stay professionally. Staff around the pool and occasionally at breakfast are a little slow, forget orders and do not meet the highest expectations you would want given the price point of this hotel.

まさにリゾート気分を味わえて、気持ちよく寝ることもできました。ありがとうございました。

O check in foi confuso, os passeios e restaurantes da propriedade já estavam todos reservados quando chegamos, porém o staff foi atencioso em nos oferecer outras opções

One of the most amazing resorts I’ve ever booked. Unparalleled service, exceptional accommodations. Everything you’re looking for in that unique getaway.

곳곳에 도마뱀이 나와서 자주 놀랐습니다. 놀랍도록 벌레가 많습니다.. 샤워중에 남자 스탭이 직접 문을 열고 들어와서 놀랐습니다. 퀄리아에서는 방해금지라고 체크가 안되어있었다고 하네요..따로 방해금지 태그를 걸 수 있는 것도 아닙니다. 표시등이 있다는데 체크인때 전혀 이야기를 듣지 못했습니다. 못들었다 했더니 너무 많은 정보를 알려드려모르는것같다 이러시네요… 이게 말입니까 ? 저녁 7시에 숙소에 들어와 있으면서도 스탭이 들어올걸 생각해야하는지요? 돈은 다른 리조트보다 몇배나 사용했지만 불면증과 트라우마를 남겨준 여행이었습니다. I was often surprised to see lizards all over the place. Amazingly buggy. I was surprised that the male staff personally opened the door in the shower and came in. In Qualia, it wasn't checked as no interference. It's not like you can put a no interference tag on it. I didn't hear anything at all when I checked in. I told you that, and you said it seems like you don't know because you gave me so much information... What do you mean? Am I supposed to think about having staff when I come in at 7 p.m.? I spent more than I did at other resorts, but it left me with insomnia and trauma.

Very nice property Nice rooms Great food Staff was not always friendly and helpful. Would have wished for a better service culture in such a high end hotel

Beautiful location and blended into the natural setting. Staff was very attentive and anticipated one's needs. Food was excellent especially the breakfasts.

最高でした

Excellent Service

スタッフの方がいつも笑顔で接していただき、送迎等を含めてサービス全般について満足しました。 部屋からの眺望もよく静かで落ち着いた空間に癒されることができました。 島全体が１つの商業エリアとして機能していることもあって物価は高めであるとは思いました。

vely good