Staff was friendly and helpful. Breakfast lady was very lovely and the options were not bad for the price point. However, the beds didn't have a full zipper lined waterproof bedbug cover which bothered us since we have been bitten by bed bugs in the past. The elevator was filthy and smelled bad. Noise insulation wasn't great either, I could hear a lot of thuds and creaks in the morning as others were waking up and showering and getting ready to leave.