I turned up late so I understood why there was a letter left on the reception window telling me my room number and how to get in to our room, but it also said we look forward to meeting you tomorrow, well that’s a liar. Reception is never open. When I did find someone to talk to she was not helpful and stand offish. Just understand these apartments are fully self contained. So much sure if you’re staying for a week to bring your own toilet paper lol. Also don’t rely on the free internet, it’s doesn’t work well and you can only use a certain amount a day. Tv very small and basic, dvd player supplied. It’s really not a 4 star accomodation.