Room was overtaken by bugs. No exaggeration. That is the entire reason for the rating. Desk staff at check in were great. Desk staff at check out were marginal. The place was oversold, so could not change rooms. Were able to cancel the 2nd night with full refund, so somewhat redeeming. Must deal with the bugs before this hotel should ever be listed as an option on Hotels.com

The property location is a perfect location for us. Staff is great. Responsive when needed. Missing the warm chocolate chip cookies from 6 to 8 that weve found at other Hampton Inns.

The night staff was so friendly and fast, direct text from hotel with staff with quick rea response jars

Room could use a comfortable chair to sit in as TV long way from the bed

Property needs an overhaul carpet dirty and outdated paint color dreary

Upon arrival there were bugs found in the toilet, bathtub and bathroom floor. After showering and walking to the bed a large cockroach crawled across the nightstand table top. Pulling open the drawer multiple roaches ran out and scattered in both drawers. Absolutely disgusting and unacceptable. The room was extremely dated with furniture that was heavily worn.

Kitchen staff was excellent and friendly

Room 315 was super musty. Must have been a water issue somewhere.

Some services within the hotel were in disrepair (ex elevator, ice machine). The breakfast was exceptional and both kitchen attendants warm and friendly. Room was overly dark. Sink bump out made it hard to use. The bed was very comfortable.

I showed up a few hours early for check in, the lady at the front desk was very accommodating and was able to let me check in early, as well as having a lovely chat. All of the staff I interacted with on my stay were kind and courteous, and the room was clean and tidy

We love Hampton Inn’s

Clean

Great place to stay. A little worn for its age but still a great place to stay.

Friendly staff

Close to great shopping options.

Very clean. Well located for convenient shopping. Well with in driving distance of the Silos and the Magnolia Baking Co.

Front staff was great—very personable. Asked us about the local DCI band competition we came to attend.

Clean, nice amenities, great breakfast, a little dated on the decor

Spacious room

I was very disappointed when I arrived at the property and was told the swimming pool was not open for the summer. This was not posted on the hotel’s website when the reservation was made, and none of the sister properties in town would allow us to use their pool. I was not offered any type of discount or refund but was told I was get extra Hilton Honors points but I cannot confirm if that happened or not.