The overall service was sub-par, considering the fact that this hotel is part of IHG group. As a loyal member of IHG for the past 14 years (been a gold member for very long), I have had amazing experiences at various other IHG hotels At Crowne Plaza Gurgaon, one inquiry passes through at least 3 staff members and their responses dont alogn woth each other. I booked 4 rooms as our family (10 people) were meeting in Delhi (all travelling from different locations) and the intention was to find a common space to sit down and have a conversation. The hotel staff couldnt accomodate this request - i tried access to a lounge which as per the team only platinum members can access (not gold) - at the common area the sofas couldnt be moved to make a larger sitting area nor could they add 3 chairs to a large table - we were asked to sit at the restaurant area, provided we order something. INR 600 (AUD12) for a coffee is ridiculous when it is prepared out of a machine and not by a barista - majority of the staff there needs training as no answer is available and everything needs to be checked Overall my experience was Pathetic and I would noe reconsider my membership with IHG.

Very clean room, excellent staff great service, very good food.

Staff, food, cleanliness were excellent

Very convenient location relative to New Delhi airport and Cyber Hub

Fantastic hotel

Good option to stay near sector 29

Excellent overall

Good

Great property for short or long stays

Really nice hotel with some nice facilities. I thought the prices were too high though for food and drink. It was more disproportionate than usual. Also as an example if I wanted to get taxi to airport with hotel it cost 3500 rupees and an uber was 250 rupees. The strategy seemed to be to over charge which I found went to far versus many other comparable hotels I’ve stayed in India

They will charge extra on meal when you you compare to menu. They will also add extra drinks to you bill. There is multiply scams going on at this facility

Need to watch bill. You will get charged extra for thing you didn’t use like menus price are less than what’s on bill, extra drinks charged that you didn’t order. The hotel presents many scames

Amazing service

The stay was nice, the room had all the required amenities like TV, Iron, Kettle, Bathing accessories etc.

Excelente serivicio, precio y comodidad

Decent stay. Rooms slightly worn out but lesser than many other bigger names or equal names. Very nice staff and excellent breakfast spread. Pool well mantainied. Grounds are huge. Actually a nice hotel.

Stayed at Crowne Plaza Gurgaon with my family for one night—and it was totally worth every penny, thanks to the amazing staff! From check-in to check-out, the team went out of their way to ensure a smooth and comfortable experience. Breakfast was understandably chaotic around 10:20 AM, but that’s to be expected at most places during peak hours. Still, the staff managed it all with a smile and efficiency. Overall, a great short stay. Would definitely return!

The staff is dedicated to excellent service. The only issue i had was with the way my eggs were cooked, i had to send them back at least once every morning for 6 days straight. Other than that it is top notch service. There are some superstars here that will ensure your stay is pleasant and resolve any issue that arises. A special thank you to Sumit, Arpit, Surender, Shiv, Amit and Devashish all of which went above and beyond to ensure I was more than comfortable. Sumit especially deserves an award, he is the glue that holds it all together. That man is a valuable asset to the hotel!

Great property with a wonderful staff. Clean room, yummy breakfast, very nice pool.

Good for business trip