Setting is beautiful. Hotel is stunning. Room was extemely spacious and bed was really comfortable. Staff attentive and accomodating.

Booked a lodge for my partners 40th and the tv remote batteries were held in with tape, a kitchen drawer collapsed where the carcass was broken, the main bathroom door lock broken resulting in me being stuck inside for 20 minutes and the fan supplied started smoking and burning and

Great venue big rooms good location chalet is a bit dated

Staff very pleasant and helpful. Menu somewhat eclectic, and not necessarily what one would expect from a hotel restaurant, but food was of good standard . Originally we were given a lodge with disabled wet room rather than a family bathroom, so had to be assigned another lodge. Lodges are in a wonderfully peaceful woodland setting, a short walk from main building. The Lodge itself was cosy and spacious but several amenities are missing or not working. Eg no drawer space in twin room, boiler/heating couldnt be adjusted. Individually these were not big issues, but collectively it prevents being able to give a 5 star review. We would come here again, but would hope these issues were resolved to make for a more seamless experience.

What a beautiful old hotel with so much character would highly recommend us stay

We stayed for two nights, the stairs didn’t get hoovered, confetti from the wedding was visible. Bedroom carpet was stained, the dining chairs were covered in stains, breakfast was below average. Shame for the price we paid, we were expecting better.

This hotel has the potential to be a really superb place but it needs considerable investment. A pity really. The room was generally clean and in good condition. The shower was blocked but staff sorted it out quickly. The toilet was a saniflo type ughhh noisy !! Wasn’t offered any tea or coffee at breakfast and we only figured out the location of the cooked foods after hearing another couple discussing it at a nearby table. We had to ask if tea was included at the end of the meal and it was finally provided. The chandelier in the breakfast room is absolutely filthy. It would transform the room if that was cleaned…not a difficult job. The paint on the window frames was peeling away. Just a shame as the hotel could be do much better. Reception staff were ok.

We stayed here at the cottage last year, enjoyed the stay very much and therefore returned here for the 2nd time. We didn’t eat or used the swimming pool last time. So it was a nice additional experience this time. The staff were all very helpful and polite and we were not disappointed at al.

Smooth check-in process and room was clean and made up when we arrived. Afternoon tea was very good along with the service provided. Dinner experience was also good and staff were friendly and helpful.

First class great improvement Since last here good experience

Just an amazing place. This morning.

Friendly staff, gorgeous room, lovely food. Pool area a bit small needs a makeover.

Food was lovely room was lovely and wanted to take the bed home

The setting, the gardens, the grand communal spaces and the rooms were fantastic. The service and food was average at best. After an amazing welcome reception it just didn't live up to the price - the bar was constantly understocked or out of drinks, no towels for the pool, poor service at both dinner and breakfast - attitude of staff ranged from exceptional to bored and seemingly irritated by the guests, so it was hit and miss. The food and drinks were fine but overpriced for what we got. It was a shame because the hotel itself is amazing...we would consider staying again, but we wouldn't bother paying for dinner or breakfast and go into Canterbury instead.

Exceeded our expectations. Lovely lodge for the family and were able to have a swim in the evening. Beautiful setting and staff were so helpful and friendly

Mooie ruime lodges gelegen in het groen en op een rustige plek. Fijn om enkele nachten te verblijven maar niet geschikt voor een langer verblijf. Het interieur is verouderd en de keuken is minimalistisch voorzien van spullen (precies 5 messen, vorken, enz is erg beperkt). De lodge heeft een opknapbeurt nodig: schilderen, nieuwe meubels, keuken updaten en kleine reparaties uitvoeren zodat scheurtjes wegwerken en lampjes maken. De ligging is fijn. Dichtbij de kust, Canterbury en Dover en bij de Kanaaltunnel.

We stayed in one of the lodges which had a great layout and were great for our family however they are in need of an update and refurb. They were tired looking and needed to be cleaned better. There was damp in the bathrooms and the blind was broken. Lovely setting in the country and the main hotel was grand however the pool and changing rooms were in desperate need of updating. Great location to Canterbury and the coast.

Lodge mit zwei Schlaf- und Badezimmern, einem Wohnzimmer mit Küchenbereich ist großzügig. Bodenfliesen zum Teil lose und standen mit Kante vor Ein Bad renoviert, das zweite nicht Betten sind bequem Handtücher zum Teil mit Flecken

Beautiful, last minute stay with comfy beds and spacious cabin in the woods. Would stay here again.

Staff were amazing about my disabled daughter and helped us no end. Lovely place, lovely people. Also, I left a T-shirt and the posted it back straight away 👍