Très bon service très bon hôtel

This hotel has had better days in years past, let's hope they come back.

The telephone in the room was not working so could not call room service had to go downstairs into reception three times to ask him to fix the phone to fix the fridge for some more glassware for the room. Every time I was promised, I would go back up to my room and then need to come down to Reception again. I was sick and had no way of calling Reception to get any room service or any amenities to my room. I have made a formal complaint at the hotel with Guest Relations. The room quality is excellent and the hotel is in a good location but the service has dropped over the last 10 years since I’ve been staying at this hotel.

I am shocked with the WiFi not working in my last night and this spoiled all my entire stay in the hotel . This is not acceptable for such 5 star hotel not to have the WIFI SERVICE for 24 hours !!!!

Location.

Hermoso hotel ubicado en una excelente zona de Casablanca. Por lejos, la atención del personal ha sido la diferencia, especialmente los encargados de Conserjería que nos han dado excelentes recomendaciones y nos han ayudado en cada detalle que necesitamos.

Super séjour au Kenzi bien situé bel Hotel je recommande Vu sur Casa depuis notre chambre au 18ème étage

Super séjour et bon service, cependant nous avions réservé pour 2 adultes et 2 enfants et rien n’était prêt pour les lits des enfants il a fallu attendre 1h30 avant que ce soit prêt

Great view!!

.

Hotel qui manque d’une renovation de fond. Situé dans une intersection très passante, les chambres des etages bas sont bruyantes. Immense chambres mais dont la properté des salles de bain laisse a désirer. 2 ascenseurs en panne sur 4, des prises qui ne marchent pas toujours, une télé HS … pénible. Petit dejeuner correct avec du choix.

Improve the breakfast

A hotel chosen by tour operators and I extended my stay. Hotel is clean and centrally located for my 2 night stay in Casablanca. Room was clean and comfortable

Perfectly located close to tram, stores, restaurants and the hotel has a nice rooftop with amazing views. I had a 5 star experience from the service to the nice bathtub and spacious room with a view. They treat you like royalty from the moment you arrive! I highly recommend this hotel. Super good value

Exelent hotel great location very friendly people very clean amazing views

Nothing to add.only here a few hours

I love this hotel! The staff is so friendly and understanding. The place’s aesthetic is amazing and it isnt far from a lot of places.

Good location. Great amenities. Hotel getting older need proper maintenance and reno

This is a lovely hotel in city that otherwise is not that lovely. We had excellent service from the concierge and appreciated that. The staff was friendly and helpful and we enjoyed drinks at their bar and lunch at the restaurant. We also enjoyed the pool area. The hot tub was not working but the pool itself was very warm.

bien mais ne mérite pas 5 étoiles c'set un bon 4 étoiles