Very good location, everywhere easily walkable. Secure parking & restaurant and bar were good with great views and staff helpful, but the room let it down. The dark decor showed every scratch & knock but more importantly our room was very badly designed. They got in a separate toilet & shower room but the toilet was so small you couldn’t use it and comfortably and shut the door, even if you weren’t tall! Don’t know if all rooms are like this or we were just unlucky. Apart from that it was very clean & comfortable.

Parecia ser um hotel novo, mas todos ambientes muito escuro, café da manha nao tinha frutas e nem variedade, funcionarios por varias vezes ficam fumando do lado de fora e nunca tinha alguem na recepção! Muito fraco! Só valeu a pena pela localização e estacionamento! Nada mais!

From arrival the staff were polite and helpful. The room was a good size and well Equipped and comfortable. The view of the castle well worth the small amount paid. Water fountains on every floor, the roof terrace and pool all wonderful additions to this hotel.

Generally an OK hotel , restaurant was not open Underground parking was v good.

It was a totally delightful stay. The room was perfect. Location was excellent. The staff were so helpful. Food was delicious and that fourth floor bar is a blast. Really delightful. And the parking underground was so easy. Thank you.

Excelente hotel súper clean , great breakfast, staff super helpful and friendly , increíble view for the terrace

Bra trevligt hotell med fantastisk personal. Dock lite mycket ljud utifrån nattetid. Toan som var separat från duschrum var så trång så man inte kunde stänga dörren. Lite obekvämt.

Breakfast with a view was lovely and so easy to walk to the city. Firm but comfy beds.

Breakfast was very good. The room was clean and comfortable. The WC was ridiculously small - like your knees squash against the door! Not good. The balcony was too small for two of us with table and chairs and there was a lot of noise from the street in front of the hotel. Bar and restaurant were both disappointingly closed on a Monday when we were there. We weren’t aware of that when we booked. Check in was later than 3pm. The staff were friendly enough.

The cleaning was nice

Lovely room (402)with balcony view across river to old Cite, confortable bed, really clean. Breakfast good selection. Rooftop bar with happy hour and great views._Friendly and efficient staff. Will definitley stay again.

Excellent hotel and caring staff.

Hôtel très bien situé, vue imprenable sur la cité de Carcassonne. Un très bon rapport qualité prix. Je recommande pleinement cet hôtel

Un restaurant/bar avec une vue à couper le souffle. Une jeune barmaid charmante et d’une efficacité redoutable. Un moment suspendu. Nous recommandons les yeux fermés. Merci ! Tout le personnel de l’hôtel est parfait : accueillant, réactif… Vraiment bravo et merci à tous.

Locatie perfect; uitzicht vanuit de ontbijtruimte op het kasteel.

Great location at very reasonable price. Friendly staff.

Great hotel and staff but just a little let down by the cleaning of the room. Felt like it had been a bit rushed, water not replaced properly, some little bits of tissue etc on the floor. Nothing worth bothering the hotel about but could have been sharper. Slightly disappointed as they have a “happy hour” that is 50% off the second drink, I worked it out eventually but too late for getting the benefit and other English speakers didn’t get it either (my French is ok but missed the explanation on the poster). I do think staff could have explained a little. Good modern hotel and great for the castle.

Hotel avec vue imprenable sur la Cité. Notamment, la salle du petit déjeuner / bar / restaurant tout en haut de l'hotel. Petit dej fraos et varié.

Great location and roof terrace

It suits us because of the excellent parking and position. It's not 4 star but we like it anyway.