The service of the staff was excellent and car parking is free. However, the plug sockets next to the bed required moving the bedside tables, so if you want to use any electrical devices whilst in bed, you had to use the sockets across the room. The toilet positioned in the room were too close to the wall and the handles to open the windows were loose and call fall out anytime.

Reception staff excellent and helpful. Room spotless with nice view. The only thing missing was some heating in the bar area and dining area which may explain the lack of use

Nice room on the ground floor, although large window looked directly out onto a busy carpark, meaning everyone could see inside the room - perhaps some shades would help. Wi-Fi a bit iffy. Staff very nice and and meal in the evening was excellent.

Lovely stay

Giving 3 stars is being generous. I paid £195 a night for a 2 night stay without breakfast. Way, way too expensive for the quality on offer. On the plus side the hotel has pleasant staff. On the negative side I could write a long list. Tired decor everywhere, no air conditioning yet somehow still too hot, no ability to even shut the bathroom door (room 234) leave alone lock it. Smacks of utter complacency by Best Western. Only stay here if you have to....

Room was OK but facing car park, adjoining school and Ice Rink. so we didnt see best side of hotel to the rear. Web shows facilities include a pool, sauna etc but according to Hotel pool hasnt been in use for 8 or so years and booking didnt mention exactly what facilities were in use so we werent able to access anything so unable to comment. Hotel kept sending emails to persuade us to upgrade but as links didnt work we thought these were a scam. Overall - Hotel's messaging is unclear and needs to be improved . Wi fi access was intermittent and very patchy. Package didnt include breakfast which was an extra £18.95 PP - factor this in if needed although we cant say if just shy of £80 for 2 of us over 2 days would have been good value for money We used the restaurant for an evening meal once (in a 2 night stay) which apart from us was largely empty. Food OK but expensive with some dishes barely warm but others OK. Drinks prices high/very high. Staff were helpful and pleasant. Would we go again ? Probably unlikely to be honest.

Cleanliness; friendly & helpul staff

There are no many nearby restaurants of convenience groceries options.

Great place to stay, will definitely use again

Staff were brilliant for check in to bar service, dinner service then breakfast spot on 10/10

The bar well stocked beautiful pint of Guinness and very easy and safe parking

A great find. Fantastic Staff, nice room, comfortable bed, and great food.

Very pleasant place to stay.

Excellent staff

Friendly and comfortable hotel.

Great location for where we needed to go!

Not a bad hotel. Stayed here once before. Checked me in earlier than 3pm which was appreciated. Payed for a premium room and it was very nice, spacious, clean, big bed and large double shower which was impressive. Room was quiet and had an excellent nights' sleep. Bar/restaurant was a bit cold (in feeling), that's my only criticism.

Its a nice hotel for a few days. No change of bathroom towels or room cleaning. You hv to ask for it at the reception desk... we stayed three nights. How can you expect guests to use the towels for three days? I dont might the cleaning (can keep it tidy myself) or that yr bed is not made. Can do that to. But new towels us a must.

Room was good. I was next to the main door through to reception and the door closet kept slamming the door through the night.

We stayed for one night. Room was a good size on ground floor. Hotel is about 20 min outside of Bath and a good price for the area. Nice staff.