The hotel is currently not staffed at all except for breakfast. There is no one available to check you in and no restaurant or bar. Nowhere on Expedia does it say this. I had to call to get someone to let me in the hotel, then another guest had taken my room key in an envelope by mistake (all self service) so someone had to drive down and work out what had happened. Very inconvenient. Parking also limited. Breakfast was good though.

Attentive staff Great breakfast

The rooms was okay, albeit a bit tired. Breakfast was disappointing as no hot food available. Should have been offered a small refund as a gesture.

We only stayed one night. The staff / team were excellent and very friendly.The bed was very comfortable and we slept well. The only gripe was there were no bath towels on our arrival just after 4pm. We eventually received them just after 9pm in the evening. Apart from that, everything else was fine.

Nice room with 4poster bed but no full length mirror, only 2 coat hangers and a mixture of old and new furniture. Bathroom rather tired with wobbly toilet seat, dirty toilet brush and sink that took ages for water to drain away. Breakfast included but not much choice. Expected more from a 4* hotel. Restaurant and bar not open in the evening despite website advertising it which was one one the reasons for booking this hotel in the first place. Hotel not staffed after 6pm and door access not easy with key pad.

Very reasonable price. Breakfast is good.

Very convenient for where we needed to go. Easily ask accessible room up one flight of stairs. Good sized room and bathroom. Decor was all a bit tired. Needs a proper refurbishment not just a paint job over old wallpaper and paintwork. Mould around the bath sealant was poor for a ‘deluxe room’. Breakfast was good, once we’d got the waitress’s attention. Coffee was very weak. Over all ‘ok’

Hotel was unmanned when we arrived so had to self check in. No staff on site. Room very basic and the most creaky bed I’ve ever stayed in. Bathroom was large but again very basic, toilet brush had faeces and toilet paper on. Dirt and other guests rubbish in room

We have really enjoyed our stay. Staff was friendly and helpful. Room was clean and breakfast was really good.

Friendly staff, great breakfast and free parking! X

Room was adequate but dated. Car park cannot fit in the number of guests catered for. Breakfast was disappointing. Very small cereal bowls like a childs size!. Cooked breakfast consisted of one rasher of bacon, one sausage, one hash brown, half a tomato, a mushroom small quantity of egg and one piece of toast with a pat of butter. It was well cooked for what your got. Coffee or tea brought to table (other drinks could be purchased for £2.80 each). Fruit juice freely available and nice.. No offer of top up or any toast and marmalade.Next morning had poached eggs on toast very very small egg! Poor value for money for what we paid having had much better breakfasts at other establishments on our trip.

The room was clean and tidy, the staff very friendly and helpful. It would be helpful if plates were left in the function room along with the cutlery so you can eat in your room if needed.

Great place to stay - ideal location for us

Great staff, great breakfast and a superb sleep on a very clean and comfortable bed. Shower could do with being stronger and little toiletries would be a bonus but overall a very good couple of nights stay. Recommended for visiting Bath with just a short train ride from the town.

Breakfast is normally really good, this time it was dry & we both had the toppers for toast Bathroom trim coming away & shower head is not staying in place

the bed in our room was so comfortable and the breakfast was amazing, especially the sausage. we were there for a family occasion which was help in the restaurant. the staff were great and very helpful with all the little requests like sparklers for the cake etc

Difficult to understand strange dining rules and no staff at the hotel out of hours

Underwhelming but fine. Shower was pathetic. Curtains weren’t blackout. Mattress fairly lumpy. Budget a decent amount of time to wait for the breakfast as not a buffet. But nothing horrendous. Fine for a 1 night business trip.

I stayed here for a business trip and there were some great bits and not so great bits. I was told when I booked that I would receive instructions on how to gwt into the hotyel as th reseption is not manned after 12pm and I was arriving at around 5pm. I spoke to someone the day before to say I hadn't received

Very hot in the upstairs rooms. Breakfast was only from 8:00 which we found too late . Price high for the conditions offered