1st room offered had toilet seat in broken unsafe condition Who cleaned room and therefore did not even wipe around the toilet seat ? A nice touch would have been a hotel courtesy car for station or racecourse on racedays

Stayed many times at the Passage House as convenient but rooms are tired and on the last occasion the water was not very hot for both the shower and sink. Breakfast cereal choices have become more limited but the cooked breakfast was excellent and well presented. Also on the plus side a comfortable bed.

We have been staying at the Passage Inn Hotel for many years & we’ve always returned as we have enjoyed it & we have recommended it to friends who have stayed & still returning like us.

Decking in bad condition

The bed was SOO comfortable, sheets and towels lovely, white & clean and we had a really good night's sleep. Great view. However, the room was very dirty, carpet filthy and not hoovered with all sorts of debris clearly visible just under the bed. The bathroom was tatty with dirty brown edged mastick and the uplighting highlighted ancient looking cobweb 'curtains'. The phone and kettle were ancient and filfthy. The bath drained too slowly not to have a blockage problem. My mum would not have stayed in this room! Most staff were lovely. A bearded man we encountered behind the bar was a total misery.

I have stayed at the Passage House a few times as family members and grandchildren live within walking distance. I have always found the staff friendly and professional. The room was spacious and although the facilities are a little tired and dated it was comfortable enough. Breakfast was good and hearty with plenty of choice. For the first time I walked into Newton Abbot along the river footpath which meant I could leave the car at the hotel which was definitely a bonus for a day at the races.

Room was adequate, hotel a bit run down, staff friendly enough but not overly attentive. Room looked clean, however in the morning the bathroom floor got very wet, I used one of their white towels to mop it up and it ended up black!! Also cobwebs on bathroom ceiling, rust patches on radiator etc. The hotel has had its day and just feels a little unloved.

Would definitely recommend and go back used as a stay for airport flight stop over but all facilities looked good and food was a good price

Good Hotel, Decent family room for 3. Only stayed for a night. Hot breakfast took ages to arrive, if they could fix that I'd give 5 stars. Hotel looks a bit dated.

Nice pub attached

Property is in a lovely area, over looking the estuary, staff are very friendly. The rooms are a bit dated but clean.

11/10 for the location. Great views and direct access to a lovely walk into Newton Abbott. Large carpark, leisure facilities were good. What let us down was the breakfast on the first morning. Got sat down then forgotten about. When we did eventually get our traditional English order the hash-brown was mouth burning but the rest of the plate stone cold! However the next day had an Eggs Benedict and it was fine so we won't be put off staying again.

Excellent facilities , comfortable beds , staff lovely would use again

Lovely hotel brilliant location really pleasant stay

Standard 3* hotel, all was very nice it's just coming to stage where some things need updating eg bath/shower was tiny to point that shower curtain couldn't stop clinging and the shower was didn't have enough power As said, all nice enough and staff are very friendly

Our room for was a good size& quiet. The wifi didn't work unless we were by the door. Room 45

Overall, very good slightly dated decor could’ve done with a handrail in the shower couldn’t,get kettle in the sink to refill it, bedroom nice quiet room comfortable bed.

Fantastic hotel, clean, tidy and bed was super comfy. Area around the hotel is lovely with lots of restaurants etc. Metro is only a 2 min walk. Didnt have breakfast so cannot comment on that. Highly recommend

The Passage House Hotel is in such a beautiful location. Lovely scenery and walks. Easy and quick to drive to shops. The hotel is a little tired and dated but that had no impact on our stay. The breakfast was delicious and plentiful. The pool was a great hit with grandchildren. We thoroughly enjoyed the Passage House Inn which is right next door. Food and drinks looking over the estuary. We would definitely stay again b

Booked last minute. Location is a bit out of the way but only a few mins from N Abbott and 10 mins from Teignmouth. Outlook from hotel down the estuary very nice and some nice walks nearby. Hotel rooms are very dated, particularly bathrooms and due to age the toilet, bath etc appeared dirty, although I would imagine they had been cleaned. Comfortable bed and reception, bar and restaurant area were pleasant to sit in. Swimming pool lovely and warm and quite quiet, so great with young children. Restaurant menu is limited, particularly if you have children. I would sum the hotel up as a budget hotel. Definitely not luxurious but if you're on a tight budget, it's pleasant enough. Staff very friendly and helpful throughout stay. There's a nice pub literally next to the car park with a good menu and views down the estuary.