Sehr schönes Hotel, saubere moderne Zimmer, gutes Essen und nettes/hilfreiches Personal

Clean , good food, close to lots of amenities. Comfortable beds and nice room

Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.

Room bathrooms are in rough condition. Had to switch rooms due to cockroaches in first one

Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever.

The best hotel that I stayed in Gran Canaria

My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.

OK

A high standard of standardness. The rooms are modest, but everything was in perfect condition. The meals range from okay to supetb, fepending on wwhat you coose. Staff are excellent.

Hyggelig plass og personale

Everything about the hotel was very good, with one exception. There is no ramp facilities for even the slightly disabled to get from drop off to reception. Can be difficult with large cases.

Ottima esperienza. Struttura ben tenuta. Camera spaziosa con un comodissimo balcone. Colazione molto ricca e variegata con personale gentile e professionale.

the service from staff was amazing, the food and cocktails were fab too

Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive

Première fois à l’hôtel Neptuno et je suis complètement ravi de mon séjour. Hôtel hyper bien placé, chambre spacieuse et très confortable, propreté irréprochable, restauration excellente digne d’un grand restaurant avec un choix très raisonnable, et avec un personnel parfait à tous les niveaux, réception, femme de ménage, personnel au restaurant. En un mot : Excellent 👌 Je recommande vivement cet hôtel J’ai déjà réservé pour 2026 😜 Séjour du 1 au 15 août 2025

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.

Angenehme Atmosphäre und gutes Essen, das Personal ist sehr freundlich.

Schönes Hotel in guter Lage mit sehr freundlichem Personal

Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.

Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony