Overall - it was customer service - help and support. A couple of minor challenges were resolved swiftly. It's a nice hotel

We enjoyed the room on the whole, but the shower room is VERY small!

Spacious, well decorated room in a well located characterful hotel with good service.

Great value for money, lovely facilities and very helpful staff. We have stayed 2 years running and will definitely be back.

The shower took a long time to heat up The bathroom was small. The breakast wasn't the best, the scrambled eggs Were sloppy, the bacon was fatty and greasy. The floor was not cleaned, bits were there for days. The pool area was nice but needed a spin dryer for the costumes.

Everything was great! Check in Room Service Leisure facilities Breakfast

Nic room really comfy bed. Friendly staff

Room 122 was a lovely big room the bed was very comfortable it could have done with a floor length mirror . The bathroom had a shower only and a small sink with no shelves to put your cosmetics on . Lovely hotel we have stayed here many times.

Staff very friendly. Food overall ok but the room was very very coold, in the middle of winter we were freezing whole night long and was no one in the entire Hotel to find to tell this. I had the baby with me as well. And if this was not all, at 2AM in the morning smoke alarm started from no where. Their answer “if someone smoking in the hotel-any room, then that’s why was activated”stupid answers I ever heard. I am not recommending unless you like freezing.

Beautiful surroundings, beautiful dog friendly hotel with lovely clean rooms. The bar and spa are lovely and comfortable. The breakfast was good, nice choice & hot. Spa was a little dated but nice. Unfortunately the bar service was terrible, there was only one poor person on the bar and the food in the bar was very average pub food. No steak and the fish and chips was mainly batter - they did give us 25% off because of long wait though. Would go back and eat elsewhere in evening x

Friendly and courteous staff. Fully enjoyed our stay.

A nice comfortable, clean and quiet room. All well appointed and in good condition.

Breakfast time is too early making us miss breakfast twice ,we paid for nothing!

Staff were excellent

Staff were brilliant. Very clean and stylish.

Free parking nice staff nice dinner and breakfast and nice room with view

Great hotel very friendly staff, good food, everything is great. I highly recommend the hotel

Customer service stood out for me. I booked a certain room and initially didn’t get it. The lady at reception (didn’t get her name but she worked 1st Nov) ran around the hotel to sort out the room for me straight away. Room was super clean, quiet and stylish. Had the peaceful weekend I was looking for!

Beautiful room, lovely staff, great breakfast, bar very overpriced.

This hotel is amazing!! Staffs very friendly and polite! Room was clean and a good side for a family room. The food was delicious! We loved it!